Shop Lead - Oakville, Canada - Kit and Ace

Kit and Ace

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism.

This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture.

Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).

If you like the sounds of this, we'd love to meet you.

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture.

You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don't take yourself too seriously.

Responsibilities:

Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
Model the company culture, and exemplify our shared values on a daytoday basis
Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times
Support the development of a culture that balances financial results and an executionfocus with a fun, dynamic and creative atmosphere
Foster an environment of continuous learning and development that embraces individuality
Coaches and trains Educators, which assists in evolving shop functions and flow
Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
Maintain knowledge of inshop stock availability on the sales floor and in backrooms
Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
Receives and processes stock from warehouse (Boxes can weigh lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
Assist with restocking and pricing duties, including sale and holiday preparation as required
Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
Arranges for mail and/or delivery, as required, to other locations and/or warehouse
Completes standard opening and closing procedure
Utilizes the Point of Sale system accurately, processes payments, refunds and exchanges and issues gift cards
Participate in staff training and shop events as scheduled
Support in additional duties as directed by management team

Competencies:

1+ year management experience preferred
An undergraduate business related degree or diploma
Passion to deliver premier customer service
Driven to exceed customer's expectations
Optimistic, passionate, friendly and authentic
Demonstrates a sense of urgency and is comfortable working in a team focused environment
Strong communication and interpersonal skills perceptive to customer needs
Second language skills is an asset
Capable of handling difficult customer facing conversations and interactions
Honest and positive, and able to effectively receive and communicate feedback
Resultsoriented and process driven, with high expectations of self and team
Work a flexible schedule that will include weekends, evenings, holidays, and special events

Reports to:
Shop Director

Working Team:
Shop Team

Works Closely with:
Retail Operations, Information Technology (shipping systems) and Brand

Job Types:
Full-time, Permanent

Benefits: