No more applications are being accepted for this job
- Action and address Auto and Property policy inquiries from existing policyholders that would like to make changes on their policy
- Assist with renewal reviews and billing transactions for existing policyholders
- Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
- Assist with the collection of data for departmental reporting
- Offer support for ongoing departmental projects and initiatives
- Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
- Post-Secondary education completed, University preferred
- 1-3 years of exceptional customer service experience
- Previous experience in a call centre environment
- Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
- Strong teamwork and analytical skills
- Excellent communication skills, both verbal and written
- Competitive salary
- Annual bonuses and merit increases
- 3 weeks' vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership
Insurance Service Agent - Vaughan, Canada - CAA Club Group
Description
Position Details
What You Will Do
Who You Are
What's in it for you:
*Work from home* option is available
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.