Inside Sales Representative, Kal Pro Plus Team - Vernon, Canada - Kal Tire

Kal Tire

Verified Company

Vernon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The

I

nside

S

ales

R

epresentative (ISR) is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores and internal operations, ensuring prompt customer service and driving sales growth.

The focus target customer group for this team is small fleet operators and owner/operators.

These customers are grouped under the Kal Pro Plus program which is an opt in membership program for qualified customers to this segment.

They receive a preferred customer national price list, special vendor rebates for savings and other benefits.

This role is responsible for growing membership in the program and ensuring continued sales growth in tire products and services.

Core Responsibilities

Sales/ Operation

Create and maintain business relationships with customers.
Identify decision makers within targeted leads to begin sales process.
Penetrate all targeted accounts and radiate sales from within client base.
Collaborate with Admin Support team members to determine necessary strategic sales approaches.
Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members.
Prepare and track weekly sales plans, including customer contacts, quotes and prospects
Overcome objections of prospective customers
Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems.
Understand customers' needs and develop sales opportunities
Answer customer's questions and offer professional support regarding their business needs
Create and maintain a database of current and potential customers.
Stay informed about competitors strategies, products and services.
Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events

***
Product / Service Promotion

Provide information about company products and services, charges, service conditions, and service availability.
Ensure the products recommended meets the vehicle requirements and safety necessities.
Recommend products from Kal Tire core product line.
Suggest service and maintenance options for long term vehicle safety and reliability.

Work Exper

ience

Minimum 1 year' inside sales experience
Experience working with CRM or customer database system

Knowledge, Skills and Abilities

Diplomatic and professional approach
Customer orientated, adaptable and responsive to different customer inquiries
Solid communication skills
Results focused

Education

Grade 12 or equivalent

Special

Requirements:

Open availability to cover shifts during operational hours which will include early morning, evening and potentially weekends.
Some travel will be required (approximately 34 times per year), primarily within Canada.
Ability to speak any of the following languages is preferred:
Punjabi
Hindi
French

Negotiable Requirements

Postsecondary education related to business preferred
Previous call center experience
Commercial transportation knowledge
Previous Kal Tire Store experience/knowledge

This position is based out of our Vernon office with the possibility to work remotely.

About Kal Tire
Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations.

Our business philosophy centers on exceeding our customers' expectations and relies on our entrepreneurial team members to provide exceptional customer service.