Remote Customer Service Representative - Montréal, Canada - LASIK MD

LASIK MD
LASIK MD
Verified Company
Montréal, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

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CLINICAL COUNSELOR (_remote_
)
Working for LASIK MD (a partner of Vision Group) is more than just helping improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the patients' eyes and realizing that you have changed the way they see life.

It also means having the opportunity to build a stable and rewarding career that lives up to your full potential.


A look at your benefits

  • You have a
    permanent fulltime
    remote position upon completion of training (onsite training at the LASIK MD Montreal clinic).
  • You benefit from a
    free LASIK surgery,
    3 weeks of vacation,
    3 sick days, &
    1 wellness day**.
  • You benefit from
    group insurance,
    telemedicine &
    RRSP match.
  • You can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients through virtual meetings.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely and in a timely manner.
  • You help meet patients' needs by consulting, reassuring and scheduling followups, across different regions.
  • You might be crosstrained to work various clinic roles related to patient care.

A clear view of your assets

  • You have excellent communication skills, you speak English _et français également_.
  • You have an ease with computer tools.
  • You have a broad background in customer service and retention, in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, etc.
  • You have a desire to succeed: being highly motivated, results driven and familiar with client followup techniques.
  • You are organized, selfdisciplined, have excellent prioritization, time management, and problemsolving skills.
  • You are available to work Monday to Friday (8:00am5:00pm), with some occasional evenings and weekends.
**From our point of view
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