Functional Integrator - Toronto - GuruLink

    GuruLink
    GuruLink Toronto

    1 week ago

    Description

    Overview


    Location: REMOTE / Toronto, Ontario. This job allows you to work remotely.

    Responsibilities

    • Act as a functional integrator between business requirements, platform configuration, and delivery teams.
    • Configure and validate GCCX features including routing, queues, IVR, agent profiles, and permissions.
    • Support gap assessments and ensure functional alignment across project phases.
    • Integrate solutions across environments (Dev, SIT, UAT, Prod) in preparation for pilot and production rollout.
    • Collaborate closely with clients and internal teams during migration and stabilization phases.
    • Support design validation activities in place of traditional JAD sessions.

    Must Have Skills

    • 5+ years of experience delivering contact centre solutions.
    • Strong hands-on experience with Genesys Cloud CX configuration and deployment.
    • Experience acting as an integrator on large, multi-stream programs.
    • Comfortable working within an adaptive waterfall or hybrid delivery model.
    • Ability to clearly explain individual ownership and delivery outcomes.

    Nice to Have Skills

    • Experience supporting government or regulated environments.
    • Exposure to large-scale contact centre migrations.

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