Team Leader - Calgary, Canada - New Age Services Inc.

New Age Services Inc.

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who is New Age Services Inc.?

New Age Services (NAS) Inc.

provides the best services for Individuals with development disabilities and complex needs through the support of our diverse team of dedicated professionals in the city of Calgary.

As we value diversity and inclusion, we believe that it makes us stronger. We offer a collborative team environment, ongoing training and development opportunities, competitive wages and benefits. Our culture is defined by the 3Ps - purpose, people, and pioneering. We are united by our shared value to serve a bigger purpose than ourselves.

What to expect in the role:

This is a leadership role overseeing a team over approximately 15 frontline staff who will work in either our Community Access or Supportive Living departments.

Your primary role will be managing and supporting your team.

With the expectation of high performance of your team, you will provide ongoing coaching, mentoring, and leading by example so that your team has the confidence and support to make decision as well as solve problems within their delegated authority.

It will be your responsibility to ensures that staff under your supervision are equipped and empowered to successfully execute their roles to provide the best services possible.

You will be expected to follow all NAS Inc.

policies and procedures, health and safety protocols, legislative protocols, meet CET standards at all times, and ensure that your team does the same.

In this role you will also be responsible to ensure all documentation, Individual Support Plans (ISPs), Planned Approaches (PAs), and Behavioural Support Plans are completed and updated as appropriate.

You will be corresponding with our Individuals' (clients) families, guardians, physicians, and other professionals to provide the highest quality of service.

The Individuals your team supports may have a variety of diagnoses including but not limited to downs syndrome, autism, anxiety, depression, developmental delays, blindness, non-verbal communication.

You will be responsible to ensure the development of emergency plans for Individuals, all safety measures are in place within their home and Community Access, as well as, your team is trained in health, safety, and emergency procedures.

This position may require weekend availability, flexible hours, or assisting in a frontline capacity if needed.

Role Duties:

Ensuring that the daytoday needs of Individuals are met through your team's support
Training, supervising, and scheduling your team
Working with the contractors, regular staff and guardians to implement, complete, and update client Individual support plans
Ensuring that Individual's goals are tracked and completed throughout the year on ShareVision
Managing all administrative requirements of your team
Providing expertise and guidance to your team on regular basis and/or during the times of a crises
Completing staff supervisions, documentation, and PDD funding submissions as required
Using strong critical thinking to make timely, informed decision by considering the facts, goals, constraints, and risks
Reviewing client goals with your team and provide feedback to Program Managers periodically
Liaising with guardians, family, clients' network, and other community support services and resources
Attending, participating and leading network meetings as required, ensuring direct staff involvement as required by P&P
Conducting monthly supervision and annual performance evaluations of regular staff
Understanding of funding mechanisms for Individuals in the Disability Sector
Familiarity of legislation related to agency operations and a good understanding of Employment and Labour Standards.

Schedule & Rate:

What you bring:

Your strong written and verbal communication skills allow you to easily communicate with diverse audiences, including individuals of different levels of ability and cultural backgrounds.

Your organizational and time management skills allow you to handle multiple responsibilities at once.

Your ability to stay cool under pressure will ensure that you are able to continue making good decisions and support your team in a crisis.

You maintain your professionalism by having strong boundaries. You have passion for the work that you do and compassion for the people we work with. You take ownership of your responsibilities, and are not afraid to make mistakes and learn from them.

You inspire and support your team members with your positivity, your dedication, and your knowledge of the human services field.

Minimum Requirements:

Minimum of a Twoyear Diploma or a Degree in Human Services field from a recognized institution
35 years related work experience in the Human Services field
23 years of supervisory experience
Advance computer literacy and strong reporting skills
A positive attitude that acknowledges the gifts, talents, and passion of persons with disabilities and their support staff, an aptitude for