Employee Experience Coordinator - Toronto, Canada - FDM Group
Description
About The Role:
***The Employee Experience Coordinator is part of our Montreal team and reports directly into the Regional Lead, Montreal. The role is primarily responsible for providing support, giving advice and conducting performance reviews of FDM's Consultants, who are based at client sites across the country. The Employee Experience Coordinator must have strong verbal and written communication skills, have a confident and positive attitude, as well as being a highly organized, self-motivated and efficient administrator. They must be able to work in a busy and dynamic environment, building a solid rapport with all parts of the business that affects FDM's employee experience.
Delivery of a good employee experience is underpinned by the Employee Experience Coordinator's responsibility to provide a highly professional level of on-going support, before but mainly during the consultant's placement on client sites.
Liaison with the client, the consultant and account manager is critical to ensuring a quality experience while resolving potential areas of concern or difficulty in advance.
- Being the first point of contact for consultant queries, and helping to resolve any issues
- Provide support, guidance, and mentorship to onsite consultants on a variety of topics
- Be prepared to listen to consultants and handle conflicts positively
- Arranging meetings, events and other activities
- Partner with internal stakeholders to review employee feedback data and implement new initiatives to further support them
- Complete day to day documentation/administrative tasks
- Conduct formal performance reviews of onsite consultants
- Assisting with client onboarding and HR administrative duties as needed
About You:
***- Proven ability to establish, build, and maintain strong relationships across the business
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Strong organization skills with ability to prioritize
- Business presentation and client focused
- Good analytical and problem solving skills
- Strong interpersonal skills
- Able and willing to travel locally
- Cultural knowledge and interest in promoting diversity in the workplace
- Show initiative and be a proactive team worker
- Bilingual in French and English
About Us:
***FDM Group is a global professional services provider with a focus on IT, working with over 200 clients across multiple business sectors. FDM's business model is both unique and robust, bringing people and technology together by providing training and career opportunities for people to work with our prestigious clients. With centres across the UK, Europe, North America and Asia Pacific, FDM is one the fastest growing companies in Europe and is listed in the FTSE 250.
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