Client Support Resource Specialist, Materials - Ottawa, Canada - Multiview Corporation

Multiview Corporation

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Support Resource Specialist, Materials Management (Remote within Canada)

Reporting to the Senior Manager of Client Support, the
Client Support
Resource Specialist, Materials Management will be responsible for providing front-line support to clients on escalated technical issues and queries on Multiview Financial software.

The responsibility will include, but not be limited to:

Embracing the company culture of client obsession and taking pride in providing the best customer service to our clients, focused on Materials Management
You will support and provide training to those who represent the face of Multiview
Support the rollout of new product releases to our client

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

If this sounds like you, read on

WHAT YOU WILL DO:

Provide quality support to our Client Support, Implementation, Client Success teams and our clients.
Identify, investigate and troubleshoot client inquiries to provide appropriate solutions and alternatives to achieve quality results and high client satisfaction.
Manage all correspondence with clients and staff in the helpdesk ticketing system.
Support the rollout of new product releases to Multiview's client base focused on
Materials Management:
Effectively document support incidents and escalate to the appropriate parties as needed.
Proactively assist the team in helping grow our knowledge base through the development of impactful documents, videos and howto guides.
Continuous product learning of our Multiview Financial Software
Demonstrate Multiview's core values, building, and advancing the reputation of the company and its clients.

KEY RELATIONSHIPS:

Senior Manager, Client Support
Client Success team
Multiview's internal and external stakeholders

WORK ENVIRONMENT:

Work independently with mínimal supervision.
Extensive collaboration with team members and other departments
Remote work option

COMPETENCIES PORTFOLIO:

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Client Obsessed

This role influences 100% of all clients who purchase Multiview Financial software. You have excellent interpersonal and customer service skills and will be responsible for the success of the client's understanding and continued utilization of Multiview Financial Software. Sound knowledge of financial and accounting systems is required to perform the role competently, and this level of expertise is gained through progressive onthejob experience.

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Work Smart

You are proactive in anticipating and troubleshooting problems to resolve our clients' needs with mínimal supervision. You can adapt to changes in both hardware and software and can handle multiple tasks simultaneously and prioritize tasks. Enjoys working smart; is actionoriented and full of energy for taking initiatives.

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Stronger Together

You collaborate with multiple teams crossfunctionally and are comfortable using the technology and being able to explain it to others. You can effectively address the needs of each team while always keeping the client's outcomes as the driver.

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People First

You demonstrate high levels of emotional intelligence and empathy towards all internal and external stakeholders.

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Believe in Better

You question the status quo while you seek to accept, and complete tasks using your own initiative. You ask "why" a lot and communicate effectively when getting to the root of the problem.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:

A University Degree or College Diploma with a major in Accounting, Commerce, or relevant experience

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Experience Level: 2-5 years of Materials Management

Strong knowledge of accounting and financial management experience
Passion for client success, technology, and/or software
Excellent customer service skills; selfstarter with experience in clientfacing situations
Excellent communication, problemsolving and interpersonal skills
Strong organization, planning, prioritization, and time management skills
Excellent analytical and numerical skills are needed as well as attention to detail
Demonstrated ability to interface and maintain effective relationships with all employees and clients in a teamoriented environment
Ability to work both collaboratively in a team environment and independently with little supervision
Willingness to be coached, mentored, and driven to reach your fullest potential
Experience demonstrating Multiview's core values, building, and advancing the reputation of the company and its clients

WHAT WOULD WE LOVE TO SEE?