Customer Service Representative - Concord, Canada - Rockwood Kitchens

Rockwood Kitchens

Verified Company

Concord, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you someone with a knack for problem solving, who takes pride in providing excellent customer service? Looking for a career with a company that is well-established and rapidly expanding?

RockWood Kitchens is currently looking to hire an experienced customer service representative to help us forge this new role in our company.

A typical day in the life of a RockWood Kitchens customer service representative looks like
Responding to customer inquiries regarding; product information, claims/returns, order processing, account status, programs and processes.

Being an active listener and creative problem solver to help resolve customer inquiries.

Maintaining customer account information and processing claims orders with a high level of speed and accuracy.

Performing detail-oriented administrative tasks while maintaining a positive attitude.

Scheduling service calls with clients and our service techs.

Providing a meaningful and positive experience with every customer interaction.

Responding to and solving all product claim issues within a timely manner.

We Have:

9 retail locations in Southern Ontario.

An excellent reputation among both customers and employees for over 12 years.

A team of awesome people who (truly) create a fun and supportive environment.

An open mind for new ideas on how we can improve our business.

We Provide:

A competitive wage.

A generous benefits package.

Really great employee, family & friends discounts on kitchen and bathroom renovations.

Lots of room to grow within the company.

You Are:

Tech-savvy

A people-person

An excellent listener

Upbeat, ambitious and compassionate

Equal parts independent and a great team player

An innate problem solver and detail oriented individual

Someone who can work efficiently and maintain their "cool" under pressure

You Have:

A minimum of 2 years previous experience in a customer service role

A proven aptitude in customer service - The ability to work under pressure

Excellent verbal and written communications skills

High school diploma (or equivalent), university/college education an asset

Ability to maintain confidential information

Ability to meet deadlines and adapt to change and competing priorities

A reliable form of transportation

You might also have:

Experience in a similar industry where product knowledge was an extremely important asset

Call centre experience

Salary:
$22.00-$24.00 per hour

Benefits: