Residence Services Representative - Hamilton, Canada - Campus Living Centres

Campus Living Centres

Verified Company

Hamilton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties.

They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times.

The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

Essential Functions and Basic Duties

Utilize Campus Living Centres' computer software
Financial administration, including processing payments, invoices, and reviewing accounts
Maintain video surveillance and ensure that cameras are recording at all times
Communicate pertinent information between staff
Maintain student and guest privacy
Knowledge of emergency procedures and oncall staff procedures
Know who to contact for various situations, including residence staff and facility contractors
Ensure the room status is updated from the housekeeping department
Handle in a professional manner; reservations, checkins, checkouts, and account settlement
Maintain the appearance of the desk, lobby and office area at all times
Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
Ensures building keys are used appropriately and responsibly
Any other duties as assigned

Health & Safety

Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
Online training modules and inperson training must be completed before starting regular duties.
WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

Performance Measurements

Performance will be primarily measured on the following factors:

Adaptability & Flexibility
Communication
Customer Service
Initiative
Inter-Personal Skills
Organization & Planning
Overall Performance
Quality of Desired Results
Reliability
Skill & Knowledge

Qualifications:

Education:
High School Diploma, some College or University preferred

Skills/Abilities:
Must possess excellent verbal communication skills

Must possess excellent customer service skills

Must possess positive attitude

Work independently without constant supervision

Must be able to handle multiple projects at once

Experience Required:
Minimum of 1 year industry experience or equivalent customer service experience

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees.

Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation.

Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

Job Types:
Part-time, Fixed term contract

Benefits: