Video Surveillance Lead - Mississauga, Canada - Stealth Monitoring

Stealth Monitoring
Stealth Monitoring
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Position Summary
Stealth Monitoring offers exciting in-office positions allowing us to provide exceptional remote services to our customers. Our Video Surveillance Leads are a part of our supervisor team at the heart of our business.

They are passionate about the work we are doing and require nothing less than perfection from themselves and their team.

Our reputation depends on it.

Our Video Surveillance Lead's are tasked with the management of our Detection Specialists and support of our supervisors during their shift as it pertains to the Monitoring Centre and any peripherals at clients' sites.


Duties & Responsibilities

  • Review and assess potential security events identified by a Detection Specialist.
  • Responsible for understanding client specific requirements.
  • Responsible for contacting appropriate authorities with urgency.
  • Maintain accurate incident records.
  • Effectively communicate with all stakeholders.
  • Additional Duties & Responsibilities for Escalation Specialist III
  • Communicate with internal and external stakeholders
  • Coach and mentor DS I, DS II, ES I and ES II.
  • Special projects as assigned (audits, process documentation, research, etc.).

Qualifications

  • High school diploma.
  • Previous experience and success as a Detection Specialist preferred.
  • Knowledge of all verticals and system software within assigned division.
  • Computer literate and excellent knowledge of video monitoring software.

Competencies

  • Composure
  • Can handle stress, does not get knocked off balance by the unexpected


  • Timely Decision Making

  • Able to make quick decisions under tight deadlines and pressure.


  • Decision Quality

  • Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.

Physical Requirements:


  • Must always remain alert during working hours.
  • Ability to sit for long periods of time.

Working Conditions

  • Office environment, IN-PERSON
  • Flexible work schedule
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