Team Lead - Toronto, Canada - Dentalcorp Canada
Description
About us:
dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.
to be Canada's most trusted healthcare network.
Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Schedule:
Full-time
Monday-Thursday (8:00-6:00)
Friday (8:00-4:00)
Benefits of Joining Our Team:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, shortterm counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industryleading continuing education
- Attend social and CE events to network with dental professionals in your community
- Worklife balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
Responsibilities:
- Leadership:_
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
- Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
- Support recruitment efforts to interview dental professionals and assess for best fit.
- Patient Care Coordination:_
- Greet and assist patients as they arrive; ensure a lasting positive impression for them
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Effectively manage recall system and accurately maintain patient database
- Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
About You:
- 3+ years of Dental Administration experience required Knowledge and understanding of oral treatment plans and ability to educate patients Strong customer service experience Detail oriented Leadership
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