Specialist Solution Management - Edmonton, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, we work together to move our company—and North America—forward.

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The role of Specialist Solution Management will provide technical support for the Rail Traffic Control system and will coordinate / provide directions to other IT stakeholders involved in maintaining the integrity and evolution of the products he/she is accountable for.

He/she will ensure those products do perform within the agreed upon SLA, are aligned to IT Standards (Security, Architecture, etc), meet our support excellence standards and are kept current at all time.

The Specialist acts as first escalation contact during problem resolution and will keep business stakeholders informed on progress.

Main Responsibilities

Maintain and support the critical systems (RTC2/ETOP/OCS) to ensure smooth train operations.
Setup, configure, and maintain RTC2 system servers and workstations
Configure, test, and install vendor system releases
Prepare and test databases
Troubleshoot system issues and follow with RCA and resolution
Coordinate any system changes with all applicable stakeholders
Act as first escalation in production problem resolution and lead incident to full recovery and resolution
Manage releases; define implementation plan details, including deployment, cutover and fallback. Ensure successful deployment of all components to the production environment
Lead incident and problem investigation and followup resolution, including defect creation
Ensure compliance with all appropriate CN IT standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, ITIL, etc.)
Automate and optimise support tasks
Ensure business stakeholders are informed of recovery activities effectively and timely
Interfaces with business colleagues, I&T help Desk, IT Command Center (ITCC), I&T support teams or Vendors
Collaborate with other team members to improve overall support activities and product evolution activities

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Requirements:
Education

Bachelor in Computer science, Information Systems, or equivalent degree/diploma or work experience

Experience

Experience in a 24/7 support environment
Fresh graduates with the required technical knowledge will be considered

General Skills and Competences

Strong technical aptitude
Strong analytical and troubleshooting skills
Excellent time management, interpersonal and communication skills (verbal and written), with high proficiency in English
Able to communicate with all levels of the company
Ability to multitask in a constantly evolving environment
Availability outside of working hours for escalation during problem investigation/resolution
Attention to detail while reviewing large documents with numerous impacts and elaborate flows.
Ability to articulate in a clear and concise manner to drive discussions
Critical thinking skills to provide solutionbased ideas to drive results
Critical writing skills to properly communicate ideas to a broad range of recipients
Efficient time management skills and multitasking capabilities
Effective interpersonal communications
Drives initiatives based upon Company directives in a self motivating manner
Promotes motivation and team building among employees to increase productivity
The ability to maintain composure in stressful situations to accomplish goals
Project and time management skills to ensure prioritization of activities to meet requirements and project timelines
Any skills/attributes for these above would be considered as an asset

Technical Skills/Assets

Strong understanding of release management processes and best practices
Strong analytical skills with an innovation or process improvement focused
Experience with project planning and deployment
Experience using Service Now
Familiarity with Google Cloud Platform GCP, Kubernetes
Linux OS knowledge
Solaris OS knowledge
Ability to analyze and understand code in different coding languages
Networking and firewall knowledge
Cockroach DB, Anthos, Kafka, Scripting in Peril, KSH, BASH, Python & Programming in C

A variation of the above will be an asset.

Working Conditions

Working with mission critical, safety systems.
Significant time spent working on computer systems and reviewing technical documents.
Pressure to meet changing project schedules, priorities and deadlines.
Required to be on call during system commissioning activities.
May be re