Workstation Technical Specialist - London, Canada - Canada Life Assurance Company

Canada Life Assurance Company
Canada Life Assurance Company
Verified Company
London, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Job Description:


The Workstation Technical Specialist in the Desktop Operations domain reporting directly to the Technical Lead, is responsible for the delivery of products and services for the London region and all participating companies.

This role is accountable to provide in-depth expertise in following established technical procedures and a generalist's technical knowledge of the organization's products and services.

Examples include hardware and software install, move, add, change, and support activities where on-site support is required.

Desktop Operations Hardware staff provide expert time for network, telephony, server, storage, workstation and software distribution domains with services provided for head offices and remote office locations.


What you will do

  • Manages and executes IMAC services, using established technical and procedural knowledge, for desktops, laptops, personal mobile devices and peripherals for head and remote office locations.
  • Coordinates and executes the shipping, receiving and transferring of computer equipment between sites and locations.
  • Identifies, validates and provides updates to Asset Management through the execution of Desktop Operations services, break/fix events and disposition of equipment contributing to overall accuracy and integrity of data records.
  • Provide mentoring and training to team members for technical resolutions, procedural questions and unique/nonstandard configurations.
  • Performs user onboarding, offboarding and hardware refresh by executing support activities, installation of new desktops, laptops and LAN printers and updating of asset record task entries.
  • Coordinates and executes the disposal and liquidation of assets by scrubbing hard drives to ensure secure data removal, packaging equipment for shipment, provide updates for equipment records to Asset Management and coordinates with vendor on day of shipment.
  • Identifies complex issues in the workstation environment and Desktop Operations processes and works towards closing gaps through updates to documentation, resolution of issues and process improvement recommendations.
  • Assists in the further identification of additional related incidents and engages 2nd and 3rd level support teams and external vendors as required.

What you will bring

  • Minimum 3 years experience in technical support in a LAN / WAN environment
  • Strong knowledge of PC hardware components
  • Proven problem determination, troubleshooting and resolution skills
  • Strong communication skills
  • Strong documentation skills
  • Strong organization and attention to detail
  • Excellent ability in customer services relations
  • Clear understanding of how networks work and how components fit into the network
  • Working knowledge of software and software concepts
  • Working knowledge of Windows, MAC and office tools such as MS office and Outlook
  • Ability to meet deadlines and manage priorities in fluid work environment
  • Ability to lift computer equipment approximately 20lbs (occasionally up to 50lbs)
  • Knowledge of Microsoft SCCM
  • Knowledge of ServiceNow
  • Knowledge of PC building procedures (images, profiling, scripting)
  • Knowledge of change management processes
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.


We are one of Canada's top 100 employers

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_
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