Guest Services Supervisor - Montréal, Canada - Gestion Riviere du Diable Inc

Gestion Riviere du Diable Inc

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Supervisor ensures that the customer experience at Le Scandinave du Vieux-Montréal lives up to our brand and respects our values and corporate mission.

He/she is responsible for hiring, training, coaching, managing and mobilizing his/her team.

Tasks and responsabilities:

Plan the human resources needs, ensure the recruitment, hiring, scheduling, training, and performance management the team
Supervise and coach team leaders
Ensure the development and improvement of the teams
Manage customer feedback and follow up on complaint files
All other related tasks necessary for the smooth operation of the company

What we're looking for?

Minimum of two (2) years of experience in managing a customer service team
Experience in the spa and tourism industry (important asset)
Attention to detail
Organized and motivated to achieve and exceed established goals
Excellent communication and interpersonal skills, as well as the ability to adapt quickly to changing situations and new challenges
Bilingual (French/English) written and spoken
Knowledge of MS Office and ability to learn computer programs

What's in it for you?

A work environment focused on wellness
Access to the thermal journey and free massages annually
Access to discounts in the boutique and for the purchase of gift cards
Group insurance and employer's contribution to your FTQ RRSP
Parking available, coffee bar
Social activities

Our Mission*To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision*To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values*Authenticity: we are welcoming and genuine.

With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

Team Spirit:
we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

Professionalism:

we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.