Business Engagement Manager - Edmonton, Canada - Finning International Inc.

Finning International Inc.

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company:
Finning International Inc.

Number of Openings:
1

Worker Type:
Permanent

Position Overview:

The IT Business Engagement Manager serves as a single point of contact between assigned business units and DITOE, promoting two-way dialog to drive better business/IT outcomes for Finning.

Serves as trusted advisor and strategic partner to business leaders, enabling the assigned business units to achieve their objectives through the effective use of technology.

Job Description:

Major Job Functions:

Relationship Building and Collaboration:_
Serves as the business relationship linkage between assigned business units and IT.
Builds strong relationships with assigned business units, IT, operations, Caterpillar and outside vendors in order to deliver successful solutions that meet business needs.
Leads the identification, coordination, prioritization, tracking, status reporting of all IT demand for assigned business units.
Suggests and advocates changes to business processes and policies.
Meets with business units and customers to understand requirements for new solutions and to understand the impact of those solutions on existing systems.
Influences the use, reuse, and adaption of existing IT services and solutions to reduce costs.
Senses new project demand and proactively engages with business units to shape demand.
Strategic Planning and Alignment:_
Works with Business Leaders of assigned business units to understand and influence business strategy, and develops technology strategy that enables them to achieve their objectives
Conduct needs and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency
Develop Cost/Benefit material to support gating and prioritization of initiatives for assigned business units
Support decision managers by providing timely, accurate, relevant and thorough analysis
Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate
Identify and create opportunities to collaborate with others across organizational boundaries (e.g. Caterpillar, other Finning Regions, and other Dealers) to develop innovative solutions
Work with a longterm and crossorganization perspective to fairly and equitably address issues and problems
Scan competitive landscape to identify and present opportunities or recommendations for new processes, products or vendors
Proactively highlights and communicates gaps between the demand and supply of IT products and services, helping to achieve relative equilibrium and reduce lags in the IT service and solution delivery chain
Stakeholder and

Change Management:
_

Communicates and reinforces decisions on priorities and provides relevant project information to appropriate levels of staff regarding business requests, projects and initiatives
Understands technology and business points of view, as well as how enhancement projects, infrastructure and new practices across IT will affect their internal constituents
Leads change management activities for all ITrelated changes and projects for assigned business units, identifying and targeting anyone affected by, or needed for, a change initiative
Ensures the success and longterm benefits realization of ITrelated change initiatives
Takes explicit actions to leverage, engage, contain or outplace individuals or groups in order to facilitate a required change
IT

Service Quality Management:
_

Explicit awareness of the IT organization's capabilities, performance and value in relation to what relevant stakeholders expect
Develop success criteria with Business Leaders and measure progress of IT initiatives against those factors
Monitor progress of IT projects associated with assigned business units in order to ensure successful implementation and continued development of credibility for BP&S
Communicates IT service delivery performance for assigned business units
Serves as an escalation point and provides leadership to support the resolution of problems across business and IT stakeholder groups
Ensure that assigned business units are satisfied with IT across all the services and solutions to which they subscribe
Provides feedback into IT service and solution delivery teams, in order to drive continuous improvement into IT and improve IT organization value, both real and perceived

Accountability:

Ensure the availability and effectiveness of IT services, systems & technology for assigned business unit
Drives the technological advancement of assigned business unit, ensuring that business strategy is effectively enabled with IT
Leads portfolio prioritization of IT investments and changes for assigned business units, in accordance with overall IT governance model
Drives optimization of the return on the organization's IT investment for assigned business units
Ensure that risks identified are communicated