Technical Analyst - Toronto, Canada - Visionpool Business Services

Description

Visionpool Business Services is hiring a HYBRID Technical Analyst - Service Desk who will directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.

Required Experience:

Certificate or diploma in a computer field

Minimum 2 years of customer support experience

Comfortable with a variety of basic software solutions

Good communication, time management

Demonstrated ability and willingness to learn new tools

Dependable and reliable

Familiarity with updating and using a knowledge base

General knowledge of computer systems, analysis techniques, and ITIL processes

Bilingual would be an asset