Customer Retention Specialist - Chatham-Kent, Canada - Heuvelmans Chevrolet

Heuvelmans Chevrolet

Verified Company

Chatham-Kent, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Heuvelmans Chevrolet Buick GMC Cadillac is a leading automotive dealership in Southwestern Ontario known for its fine selection of high-quality vehicles and commitment to customer service.

With a rich history spanning several decades, Heuvelmans has established itself as a trusted name in the automotive industry.

As an authorized dealer for Chevrolet, Buick, GMC, and Cadillac, the dealership offers a diverse range of vehicles to cater to the diverse needs and preferences of customers.

Heuvelmans also offers a service and collision center staffed by skilled technicians who ensure that every vehicle receives top-notch maintenance and repairs.

With a strong emphasis on integrity, transparency, and professionalism, Heuvelmans Chevrolet Buick GMC Cadillac has built a solid reputation within the community and enjoys a loyal customer base.

The company's unwavering commitment to delivering exceptional vehicles and service.

If you are seeking a company that values customer satisfaction, offers a wide range of top-quality vehicles, and provides a supportive work environment, Heuvelmans Chevrolet Buick GMC Cadillac is an ideal choice.

Join our team and contribute to our ongoing success.

Heuvelmans is looking to expand our team and hire a Customer Retention Specialist for our dealership (referred to internally as a BDC rep).

As a Customer Retention Specialist, you will be responsible for making outbound calls to prospective customers, promoting our products and services, and setting appointments for our sales & service teams.

This is a fast-paced role that requires excellent communication skills.

This is a full-time position that requires availability Monday to Friday from, 9:00 AM - 5:00 PM. The role requires presence in office, with the possibility of a future work-from-home arrangement.

This position works closely with the sales and service managers, as well as the tower operator and sales team, to ensure a seamless transition of customers.

This position reports directly to the Office Manager.

Major Responsibilities

Generation of sales lead lists from our database
Managing and updating customer database
Contacting customers from leads list with the goal of setting sales appointments
Responding to customer leads from online platforms (e.g., social media and website)
Sending appointment reminders and follow up
Scheduling appointments and coordinating with sales/service representatives
Contacting customers for recommended service maintenance with the goal of setting appointments for service
Documenting all call activities and customer interactions accurately in our system to ensure a seamless transition with the sales and service teams
Providing excellent customer service and addressing customer concerns or complaints

Qualifications/Competencies