Manager, Systems Operations - London, Canada - Western University

Western University

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Classification & Regular Hours:

Hours per Week: 35

Salary Grade: 16

About Western:

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us:

The unit's mission is to implement secure, cost-effective computing technology solutions for our business partners, and to provide attentive, friendly, high quality technical support to our customers, solving their issues in a timely fashion.

Responsibilities:

The Manager, Systems Operations is a technical leader accountable for the governance, design, development, implementation, reliability, availability, security and day-to-day operation of the Housing & Ancillary Services network, server systems and web hosting environment.

Utilizing their technical expertise, the Manager directs, coaches and prioritizes the work of a Systems Administrator and other computing services staff who are engaged in Network Operations projects, duties and tasks.

The Manager provides Tier III hardware/software support to the Computing Services team and also functions as a technical advisor to both Client Support Services and Web Services within Housing and Ancillary Services.

The Manager also provides technical and professional mentoring and acts as a resource for technical issues arising from either.

Each member of the Computing Services team is committed to providing a safe, reliable and secure computing and mobile environment for administrative staff.

Qualifications:

Education:

Undergraduate degree or college diploma in Information Systems, Computer Science or related field

- _Preferred_:

Honours degree in Information Systems, Computer Science
Project management certification (PMP or equivalent) and/or Certified in Management
Industry Certifications (e.g. CCNA, MCSE, CNA)
Certified in Management (CIM) designation or equivalent

Experience:

7 years' of experience in a networking technology environment
5 years' of project management experience, experience managing virtualized environments and experience managing Storage Area Networks (SAN)
Experience with ITIL best practices for IT Service Management

- _Preferred:_

Technical experience in an educational Institution
Experience with CBORD Food Service systems
ITIL V3 Foundation certification or equivalent

Knowledge, Skills & Abilities:

In depth knowledge of Network and Systems Operations and of enterprise level network & systems security
In depth knowledge of enterprise class server software (Windows, Linux, Novell)
Knowledge of hardware, software and network connectivity troubleshooting
Proficient in Directory services, VMWARE, VLANs, routing/switching, CIDR, SANs, WAFs and routing protocols
Demonstrated ability to understand customer needs and expectations and provide excellent customer service
Excellent verbal and written communications skills, including the ability to translate complex technical concepts into understandable terms and to tailor communications to various types of audiences
Project management skills to ensure team roles are clear, milestones are communicated and deadlines are met
Strong analytical and problemsolving skills as well as great attention to detail
Demonstrated ability and willingness to stay abreast of technological developments and adapt efficiently to emerging priorities
Ability to interact and build successful relationships with a diverse team and clientele
Demonstrated ability to work independently and collaboratively in a team environment
Must have a valid driver's licence

Background Checks:

Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.