Training and Knowledge Management Supervisor - Winnipeg, Canada - City of Winnipeg

City of Winnipeg
City of Winnipeg
Verified Company
Winnipeg, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Under the general supervision of the Manager of Development and Inspections, the Training and Knowledge Management Supervisor will:

  • Provide direction, leadership, expertise and guidance to direct reports.
  • Assume core member and leadership responsibilities in various Department and Division process improvement projects.
  • Lead the development and implementation of best practice processes and a maintenance plan for a Divisional Knowledge Management System.
  • Identify improvements and implement new processes to measure productivity through trending, data analysis and dashboards on Divisional Key Performance Indicators.

As the _Training and Knowledge Management Supervisor_
, you will:

  • Develop and implement training programs, documentation and public awareness materials for the Development and Inspections Division (D&I).
  • Provide expertise as core member and leader in various Department and Division process improvement projects.
  • Supervise the daytoday service delivery activities of staff for efficiency, quality, and adherence to Divisional Standards, policies and procedures.
  • Develop and implement best practice processes and maintenance plan for a Divisional Knowledge Management System.
  • Manage the data analysis, trending and delivery of metrics and reports related to productivity and process efficiency, effectiveness and quality.

Your education and qualifications include:


  • Undergraduate Degree in related discipline (Commerce, Business Administration, Computer Science, Bachelor of Arts) or equivalent combination of education and training will be considered.
  • Certificate in Adult Continuing Education (CACE) preferred.
  • Knowledge-Centered Service (KSC) certification preferred.
  • Project Management Professional (PMP) preferred.
  • Internal City of Winnipeg courses as identified, such as: Project management Overview, Power of Plain Language, Leadership Training path an asset.
  • Four (4) years supervisory experience which includes regular performance management.
  • Experience preparing effective training programs, userfriendly training manuals, clear and informative reports with mínimal direct supervision.
  • Experience teaching adults who may have various levels of knowledge, backgrounds, and learning abilities, in a classroom or other setting.
  • Experience coordinating cross functional projects including needs assessment, project definition/scope/resource requirements, project planning, implementation and closure.
  • Experience tracking and managing a knowledge base (documentation and various media), including executing a maintenance plan to keep information current.
  • Experience identifying new processes/process improvements and implementing process change within a team / organization.
  • Knowledge of development principles and tools.
  • Good problemsolving, research and decisionmaking skills.
  • Advanced proficiency in using MS Office Products (Work, Excel, PowerPoint, Outlook).
  • Knowledge of the AMANDA permit tracking system an asset.
  • Strong verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with all levels of internal and external stakeholders.

Conditions of employment:


  • The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

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