Training and Knowledge Management Supervisor - Winnipeg, Canada - City of Winnipeg

City of Winnipeg

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Under the general supervision of the Manager of Development and Inspections, the Training and Knowledge Management Supervisor will:

Provide direction, leadership, expertise and guidance to direct reports.
Assume core member and leadership responsibilities in various Department and Division process improvement projects.
Lead the development and implementation of best practice processes and a maintenance plan for a Divisional Knowledge Management System.
Identify improvements and implement new processes to measure productivity through trending, data analysis and dashboards on Divisional Key Performance Indicators.

As the _Training and Knowledge Management Supervisor_
, you will:

Develop and implement training programs, documentation and public awareness materials for the Development and Inspections Division (D&I).
Provide expertise as core member and leader in various Department and Division process improvement projects.
Supervise the daytoday service delivery activities of staff for efficiency, quality, and adherence to Divisional Standards, policies and procedures.
Develop and implement best practice processes and maintenance plan for a Divisional Knowledge Management System.
Manage the data analysis, trending and delivery of metrics and reports related to productivity and process efficiency, effectiveness and quality.

Your education and qualifications include:

Undergraduate Degree in related discipline (Commerce, Business Administration, Computer Science, Bachelor of Arts) or equivalent combination of education and training will be considered.
Certificate in Adult Continuing Education (CACE) preferred.
Knowledge-Centered Service (KSC) certification preferred.
Project Management Professional (PMP) preferred.
Internal City of Winnipeg courses as identified, such as: Project management Overview, Power of Plain Language, Leadership Training path an asset.
Four (4) years supervisory experience which includes regular performance management.
Experience preparing effective training programs, userfriendly training manuals, clear and informative reports with mínimal direct supervision.
Experience teaching adults who may have various levels of knowledge, backgrounds, and learning abilities, in a classroom or other setting.
Experience coordinating cross functional projects including needs assessment, project definition/scope/resource requirements, project planning, implementation and closure.
Experience tracking and managing a knowledge base (documentation and various media), including executing a maintenance plan to keep information current.
Experience identifying new processes/process improvements and implementing process change within a team / organization.
Knowledge of development principles and tools.
Good problemsolving, research and decisionmaking skills.
Advanced proficiency in using MS Office Products (Work, Excel, PowerPoint, Outlook).
Knowledge of the AMANDA permit tracking system an asset.
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships with all levels of internal and external stakeholders.

Conditions of employment:

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.