Customer Support Associate - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Position:
Customer Support Associate - Spoken Menu

Department:
Nutrition and Food Services

File #:

Role Level:
AC02 - $ $25.19/hour (plus 19% vacation & benefits and applicable shift premiums)

Status:
Permanent Part Time

Hours of Work/Shift:
Days & Evenings with Rotating Weekends

Site:
Mississauga Hospital

Posted:
January 18, 2023

Internal Deadline:
January 25, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada.

Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission
:
A New Kind of Health Care for a Healthier Community

Our Values
:
Compassion, Excellence, Courage

Our Goals
:
Quality, Access, Sustainability

Our Enablers
:
People, Education, Innovation, Research
-
The location of any vacancy/position may be changed or reassigned as per operational needs

Key Qualifications:

Secondary school graduate, with postsecondary education in Nutrition preferred
Minimum two year relevant experience in a healthcare setting
Knowledge of basic food and nutrition required, preference will be given to those with knowledge of diet therapy
Demonstrated customer service and communication skills, handling issues and problem solving with tact and diplomacy
Excellent computer skills (Meditech, Computrition, Microsoft Office, Internet)
Ability to prioritize and handle multiple demands in a fast paced environment
Proven organizational and team work skills
Able to work independently and prioritize workload and handle demands in a fast paced environment
Positive work and attendance performance essential

Position Summary:

Responsible for working as part of a dynamic and diverse team to support the patient experience with excellent food service
Responsible for obtaining patients' meal choices via computer for two meals daily
Working closely with the patient food services assembly team
Provides frontline service to patients and families, particularly food and meal requests and queries and related concerns.
Works efficiently and effectively to meet department operational timelines
Responsible for processing meal tickets for meals, nourishments and tube feedings
Handles basic problems and refers issues beyond your scope to a Diet Technician or Nutrition and Food Service Team Leader
Other duties as assigned
Where these factors are relatively equal seniority shall govern providing the successful applicant._
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
Trillium Health Partners is identified under the French Language Services Act._

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