Manager, Ad Ops - Toronto
1 day ago
Job description
At Cossette Media, bright people shine their brightest. Because we get to work with iconic brands. On projects that always reflect our biggest strengths. And give us a chance to be in the spotlight, here and abroad. Plus, we're surrounded by brilliant colleagues who ignite our passion daily. Working here is plugging into a collective energy like no other. And giving your skill set and talent a huge spark.
The Manager of Ad Ops is a hands-on leader deeply involved in the day-to-day execution of trafficking digital campaigns and the onboarding of new clients.
A highly collaborative role, you will work closely with Media Technology, Analytics, and Client Service teams to ensure seamless campaign execution.
You will manage the daily workflow, serve as the primary escalation point for our media agencies, and mentor a team of specialists and coordinators to ensure operational excellence.
Transparency matters to us. For this role, you can expect a salary between $70,000-$85,000 annually, depending on experience. This is for a new vacancy.responsibilities:
Manage the daily ticket queue, triaging incoming requests and strategically assigning tasks based on team bandwidth and skill level.
Act as a key liaison, collaborating with cross-functional teams including Media, Analytics, and Account Management to ensure campaign objectives are met and data flows accurately between systems.
Serve as the primary escalation point for client issues, expertly managing expectations and resolving conflicts.Monitor and report on Service Level Agreements (SLAs), ensuring the team maintains a high standard of timely delivery.
Lead the onboarding process for new clients by gathering necessary documentation, configuring permissions, and ensuring a smooth transition.
Develop and mentor junior team members by documenting best practices, creating "How-To" guides, and conducting training sessions on ad server technology and capabilities.
Make critical prioritization decisions, deciding which tasks to escalate or delegate when campaign volume is high.qualifications:
Advanced proficiency in Campaign Manager 360 (CM360) including, and a deep understanding of the connections between GMP products.
Strong de-escalation skills with the ability to manage expectations and tight deadlines from internal and external partners.
Experience with workflow management tools, including advanced Airtable usage for creating dashboards to track team volume and performance.
Proven ability to orchestrate team workflow, balancing responsibilities to create opportunities that mentor and develop the skills of junior team members.
Familiarity with additional ad serving technologies and platforms such as Flashtalking or Adform.Basic knowledge of SQL or Python is a strong asset.
Experience with Dynamic Creative Optimization (DCO) is an asset.
Google Marketing Platform Academy Certifications are highly preferred.
What's in it for you:
We Value The 'whole You'
An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
Generous Vacation starting at 3 weeks + 1 extra week over the holidays
Agency summer days (exact policy differs per campus and agency)
Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more
We are obsessed with learning and being better humans
In-house learning & development sessions and annual career and growth conversations'
Access to internal network of opportunities across all agencies
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Check out our EDI report here to learn more about our work and commitment towards equity.
We invest in your health and wellness:
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
Maternity leave top up program.Expiry Date Notice:
This job description expires on March 20, 2026
We're humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We'll reach out directly to those we'd like to meet for an interview.
To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation
Creating meaningful work means embracing different perspectives.
We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette Media what it is—and we wouldn't have it any other way.
We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.By joining Cossette Media you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we're made of. A whole network of them.
Employee & Job Applicants Privacy Notice
Similar jobs
This role is the financial and operational backbone of King Ursa reporting directly to the CEO. The Finance & Operations Manager owns the truth behind the numbers. Cash, margins, utilization, profitability, and performance. · Cash flow management & short- & long-term cash flow fo ...
1 month ago
Do you thrive on building systems, documentation, and enablement that help teams work better every day? · Then Jobber might be the place for you We're looking for a · People Ops Manager - System and Knowledge Manager · to be part of our · People · department. · Jobber exists to h ...
15 hours ago
At Cossette Media, bright people shine their brightest. Because we get to work with iconic brands. On projects that always reflect our biggest strengths. And give us a chance to be in the spotlight, here and abroad. Plus, we're surrounded by brilliant colleagues who ignite our pa ...
15 hours ago
eBay is looking for a Manager, Business Operations and Strategic Initiatives to join their high-impact team. The role involves simplifying operations, prioritizing critical initiatives, and accelerating delivery of eBay's most important projects. · ...
1 week ago
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses. · We're seeking a Growth Ops Manager with strong Performance Marketing ops expertise to build analytical foundation for our acquisition engine—Performance Marketing Product M ...
2 weeks ago
We are seeking a Growth Ops Manager with strong Performance Marketing ops expertise to build the analytical and operational foundation for our acquisition engine—Performance Marketing, Product Marketing, and Sales—optimizing for activation and retention quality, not just volume. ...
1 week ago
The Bingo Ops Manager is a hands-on role responsible for the smooth day-to-day running of the Bingo product at Betty. You'll ensure operational excellence, monitor performance, and collaborate across teams to deliver an engaging and compliant player experience. · This role requir ...
3 weeks ago
The Global S&OP Manager is responsible for driving continuous enhancement of the company's globally standardized Sales and Operations Planning (S&OP) process. · ...
1 month ago
This role is the financial and operational backbone of King Ursa reporting directly to the CEO. The Finance & Operations Manager owns the truth behind the numbers. Cash, margins, utilization, profitability, and performance. · You sit at the intersection of finance, operations, an ...
1 month ago
+ Program Manager S · + Digital Transformation · Mccain is embarking on a global supply chain planning and s&op transformation to fundamentally improve how we plan operate and connect our business and supply chain today s processes face challenges including limited data connectiv ...
1 month ago
We're building a relationship-oriented bank for the modern world. We need talented professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and ambitions so you are empowered at work.Our team members have what they need to make a ...
1 month ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ) . · Job Description · About Ryder · For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way ...
15 hours ago
eBay is changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. · ...
1 week ago
The Canadian Security Intelligence Service (CSIS) is seeking students for a work term opportunity from May 2027 to August 2027. · ...
1 month ago
We're seeking a People Operations Manager to shape and elevate the full employee experience across three fast-growing companies. · ...
1 week ago
At Cossette Media, bright people shine their brightest. Because we get to work with iconic brands. On projects that always reflect our biggest strengths. And give us a chance to be in the spotlight, here and abroad. Plus, we're surrounded by brilliant colleagues who ignite our pa ...
15 hours ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ) . · Job Description : · About Ryder · For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the w ...
15 hours ago
The Global S&OP Manager is responsible for driving continuous enhancement of the company's globally standardized Sales and Operations Planning (S&OP) process. This position ensures process sustainability, robust KPIs, and clear accountabilities throughout the organization. · ...
1 month ago
McCain is embarking on a global supply chain planning and S&OP transformation to fundamentally improve how we plan, operate, and connect our business and supply chain. · Today's processes face challenges including limited data connectivity, inconsistent cross-functional engagemen ...
1 month ago
The Supply Chain Ops Manager is responsible for the operational function(s) of assigned work group(s) in a Supply Chain Logistics operation. This position provides direct supervision of Supply Chain Ops Supervisors, SNE and other hourly employees. ...
1 day ago