Manager, Digital Transformation - Halifax, Canada - ISANS

ISANS

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, Digital Transformation & Technology Support

The Manager will also keep up to date on trends about the future of technology use in the sector, ISANS' programs, client needs, and other forward-looking sector trends.

By doing so, the Manager will support ISANS' goal in ensuring the organization's digital, online, and remote service offerings (both internal and external) are innovative and sustainable in the long term.

Reporting to the Director of Programs
Settlement & Integration, this position is responsible for:

Duties and responsibilities:

Overall:

Manage the staff and team activities for the teams and programs within the Digital Transformation & Technology Support team
Develop and implement a vision and strategy for the digital transformation of ISANS' internal and external technology and remote service delivery offerings, in particular the ISANS LMS and the ISANS Client Response Management/Database services
Assess ISANS' capabilities and technology support structures to identify ways to optimize the support for internal and external clients, service delivery, and for the digital transformation strategy as a whole
Oversee the assessment of ISANS' technology and staff skills in relation to digital transformation
Support staff in the shift to a digital transformation environment by building collaboration, excitement, and buyin
Design and implement a technology learning and development plan and staff resources for achieving the digital transformation vision and strategy
Implement and manage all service activities related to the team, leading a collaborative approach with other teams across the organization as needed
Identify, develop, and implement new services to support ISANS' digital transformation vision, including seeking funding to support the new initiatives
Develop, implement, and/or revise project management systems for the functional reporting areas that optimize the use of staff time and streamline processes to support a significant shift to online and remote service delivery
Design, develop, implement and evaluate processes, policies and procedures

While familiarity with IT and IT solutions is critical to the position, this is not a technical role but a management position.

Database:

Define, deliver and support strategic plans for implementing database best practices that will support the digital transformation strategy
Manage the team responsible for the continued development, implementation, and enhancement of ISANS' database, NewOrg, including the balance between individual program support and overall organizational needs
Manage the ongoing implementation and maintenance of NewOrg and any other databases or tools that provide ongoing analysis of operational activities. This includes ongoing development of interfaces between NewOrg and external databases (e.g. iCare)
Oversee and enhance the integration of the database into client service delivery, including identifying and assessing improvements and overseeing staff's work with program teams
Oversee the design, development, implementation, and evaluation of processes, policies and procedures related to the database
Monitor and enhance processes and project management systems for updating, adapting, and requesting change orders for the database and the database support requirements for program teams
Ensure data accessibility and quality and consistency of ISANS' data, conducting audits as required

Instructional Design:

Manage the team responsible for creation, development, design and evaluation of the delivery of online learning materials and courses as well as training materials
Define, deliver and support strategic plans for implementing instructional design best practices that will support the digital transformation strategy
Develop and implement a vision and strategy for meeting ISANS' online service delivery needs within operational and team capacity constraints, including options for reducing those constraints
Provide leadership to ensure effective translation of instructional design plans into materials
Manage and schedule the design and production of online learning courses in a manner that supports ISANS' digital transformation strategy
Oversee the design, development, implementation, and evaluation of processes, policies and procedures related to Instructional Design
Manage the design, development and delivery of consistent usage training materials for staff
Recommend effective and creative uses of technology to enhance current learning environments, including software and learning management tools
Identify technological functions and requirements for online programs

IT and IT Online:

Define, deliver and support strategic plans for implementing information and online technology best practices that will support the digital transformation strategy
Develop and oversee the implementation of a longterm and futurefo