General Manager - Vancouver, Canada - Freehouse Collective
Description
Key responsibilities:
- Manage operations with integrity and deliver a high quality customer service experience to the guest
- Ensure labour, COGS and controllable budgets are effectively managed
- Manage all systems relating to the operations of the establishment including scheduling, payroll, POS systems, accounts payable, R&M, marketing
- Ensure high performing results relating to brand audits and service audits
- Continuously improve the skills, knowledge and morale of front of house staff
- Hold the Kitchen Manager accountable to a high level of skill, knowledge and morale relating to back of house staff
- Ensure all employees are trained, motivated and empowered
- Ensure consistent communication with employees including formal 1/1's scheduled weekly with documented performance reviews
- Handson management style, lead by example through motivation and followup while being functional in all areas of the business
- Develop and execute new ideas and initiatives to build revenue
- Focus on the various aspects of product in the form of food and beverage programs, fashion/style guide, music, sports, overall room integrity
- Lead regular the culture of selling/upselling
- Attend industry events and have a strong presence in the neighbourhood
- Maintain strong image and brand awareness
Being part of the Freehouse Collective team comes with perks:35% off at Bomber Brewing
35% off on Food at Freehouse Collective
20% off at Barber & Co
40% off on facials at Plain Jane Skinbar
25% off at Dutch Love
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