Market Safety Officer - Vancouver, Canada - Quest Non-Profit Grocery Markets

Quest Non-Profit Grocery Markets

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Quest Outreach Society is looking for the newest member of our Grocery Market Team. As a Market Safety Officer at Quest Outreach Society, you will help serve Quest Client Communities and support Grocery Market activities. Your primary responsibility is to safeguard Quest's property and help keep people safe. Being visible at all times is critical to the job, as is remaining attentive. If you're a safety-focused, community-oriented individual, and carry a passion for food security, then this is the job for you

About Quest
Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food.

By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access and sustainability.

Quest believes in a grocery model that simultaneously supports community while reducing greenhouse gas emissions.

A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions.

Almost all of Quest's food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities.

Quest's five grocery markets are located in Burnaby, Surrey, North Vancouver, East Vancouver and the Downtown Eastside.

Reporting to the Market Manager, the Market Safety Officer is responsible for:

Client Service:

Control client flow in the market to ensure a safe environment
Patrol and monitor surroundings for potential risks or possibilities to prevent problems
Greet and welcome all Quest clients
Verify and validate client cards upon entry to the market
Alert Market Manager on issues that arise and problem solve any potential client complaints
Be knowledgeable about the daily activities and products in the market
Manage issues quickly and maintain order during peak periods in the market
Remain interested and uptodate on external community services that may benefit Quest's clients

Safety Service:

Implement and support Quest's Safe Spaces Policy and standard security protocols
Ensure the safety of clients' property in the market
Understand client and staff security needs, sitespecific regulations, equipment and existing security protocols for fire, theft or breakin situations
Implement loss prevention strategies and techniques to minimize inventory shrinkage and financial losses
Detect and report all securityrelated incidents including thefts, disturbances and safety hazards in accordance with Quest's policies and procedures and bring forward suggestions for improvement to the Market Manager
Responsible for calling 911 or emergency services in case of safety concerns
Carry out duties while maintaining excellent standards of client care
Respond immediately to emergencies whenever necessary to assist clients

Other Tasks/Assignments:

Participate in training and workshop opportunities as required and directed by Quest Senior Management
Willingness to undertake special projects as required

Required Skills and Experience:

Knowledge of security protocols, procedures and surveillance techniques
Strong observational and deescalation skills
Understand Quest's nonprofit grocery market model
A team player with excellent interpersonal skills and problemsolving skills with a clientoriented approach
Takes direction well and shows initiative
Strong English communication skills (written and verbal); you will need to write incident reports which may be utilized in court if subpoenaed
Confidence interacting verbally with team members, clients, members of the public and emergency services
A passion for being active with the physical ability to stand or walk for the majority of a shift (48 hours)
Confidence approaching and leading in emergency situations, including trauma, aggression, intoxication, bodily fluids, etc.
A keen eye for watching and reporting irregularities to the Market Manager, such as security breaches, facility and safety hazards and emergency situations

Nice-to-Haves:

Postsecondary education or training that supports the skills and expertise required
Previous experience in safety and security
Certification in CPR, First Aid or other relevant safety certifications

Compensation & Commitment
This position is based at our Downtown Eastside Market.

The hourly wage range proposed for this role is between $21 - $24 depending on previous experience and qualifications.

Application Deadline:
April 21, 2024

Potential Start Date:
May 2024

To Apply:

Your resume

If there are any accommodations we can provide to make our hiring process more accessible, or if you have ideas for improving our hiring process, please reach out to us directly.

We'd be happy to do our best to set you up for success.

After You Apply:

**Thank yo