IT Manager - Vancouver, Canada - Smythe LLP

Smythe LLP

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Digital Business Services (DBS) Manager (Full-time, permanent)

Smythe LLP (Smythe) is looking for an experienced, team-orientated
Digital Business Services (DBS) Manger to help advance the technologyobjectives of our firm.

Our firm
Smythe LLP is a leading professional services firm with offices in Vancouver, Langley and Nanaimo.

Since 1980, Smythe has assisted clients in BC, Canada and across the border with their accounting, assurance, taxation, insolvency and advisory needs.

Smythe's clients include private, public, family-owned and non-profit organizations across a wide range of industries. Smythe is also a member of Allinial Global, one of the largest international accounting networks.

The firm's diverse team comprises over 200 individuals in both professional and support roles, all of whom work together to achieve our mission of building meaningful connections, providing expertise and delivering enduring value to our clients.

The opportunity

Your day-to-day

Oversee a team of Tech professionals, including hiring, training, coaching, and performance management. Provide leadership and guidance to ensure the team's productivity, effectiveness, and professional development.
Administer and support the Microsoft 365 environment supporting Intune, AAD, Endpoint Manager, Office 365, Teams and SharePoint.
Act as a backup for the Infrastructure Analyst
Collaborate with the CIO and the organization's security and compliance resources to develop and enforce IT security policies, implement security controls, conduct risk assessments, and address data privacy concerns.
Oversee relationships with external technology vendors, including contract negotiation, servicelevel agreements, and monitoring vendor performance. Evaluate vendor solutions and make recommendations for procurement decisions.
Ensure Tech operations adhere to relevant regulatory requirements, industry standards, and internal policies. Develop and enforce IT governance frameworks, standards, and procedures to maintain compliance.
Ensure effective technology service delivery to endusers, including help desk support, incident management, and problem resolution. Foster a customercentric approach to support, continuously improving service quality.
Stay abreast of emerging technologies, assess their relevance to the organization's objectives, and make recommendations for their adoption. Manage the planning and implementation of new technologies and system upgrades.
Monitor key performance indicators (KPIs) to assess the DBS department's performance, identify areas for improvement, and report to the CIO and other stakeholders regularly.

What we're looking for

Postsecondary education in Computer Science or related
7+ years of experience in technology, with 2 years+ managing tech professionals

Microsoft 36

Broad knowledge of the entire stack is required in this role.
Active Directory and group policy administration
Experience working with virtualized desktop environments, including VMWare
Experience working with Dynamics 365 Sales, Power BI is a benefit, but not required
Jobspecific skills get from Michelle Harrison
Clear and abovepar professional communication skills
A personable and outgoing demeanor
To be a selfmotivated team player who is able to take initiative

In addition, you will need to