Operations Manager - Mont-Tremblant, Canada - Auberge Sauvignon

Auberge Sauvignon

Verified Company

Mont-Tremblant, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ROLES AND RESPONSIBILITIES

Customer Service:

Ensure customer satisfaction at all times (before, during and after their stay).
Manage reservations, rentals, cancellations and customer service.
Confirm and/or register guest rooms in the hotel's computer system.
Manage guest requests and complaints
Ensure an optimal guest experience at all times.

Team Management:
Plan and define staffing requirements based on the operational needs of the hotel.

Hire, train and supervise employees

Supervise housekeeping, maintenance and front desk teams.
Plan weekly staff tasks
Plan staff schedules according to operational needs
Conduct annual performance reviews.
Ensure implementation and compliance with the Inn's internal procedures and policies.
Perform time entry and approval in Employer D
Ensure the followup of the inventory of the cottages
Ensure collaboration and teamwork;
Assist the maintenance crew with their duties (as needed).

Administration:

Perform lot closing and end of day.
Perform weekly and monthly reports of the company
Carry out various inventories
Place various orders (household products, stationery, bedding, coffee, etc.)
Ensure the profitability of the company
All other tasks related to the function

Business development:

Ensure the professional representation of the inn and its cottages and its influence
Participate in the promotion of the Inn and its cottages on social networks
Develop new relationships, strategies or business partnerships and maintain existing relationships
Bring new ideas to improve the service offer
Stay abreast of Mont-Tremblant activities
Stay abreast of the competition

Profile required:

2 years of experience in the hotel or accommodation industry
1 year experience in a similar position
Experience in team management
Diploma from a hotel school (major asset)
Knowledge of Hotello software (an asset)
Bilingual French-English spoken and written (knowledge of another language will be considered an asset)
Good organizational skills
Strong sense of professionalism
Diligent
Sense of leadership
Ability to delegate
Good management of priorities

Although the work schedule may vary depending on operational needs and occupancy, you must be available to work on weekends, we are committed to providing a quality of life for our employees by offering a certain stability of schedule.

Type d'emploi :
Temps plein

Avantages: