Service Writer - Winnipeg, Canada - Maple Leaf Construction Ltd.

Maple Leaf Construction Ltd.

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Maple Leaf Construction Ltd. is currently searching for a

Service Writer

Under the supervision of the Shop Office Manager, the Service Writer is responsible for assisting shop supervisors, Foremen, and technicians in maintaining accurate and on-time reports and records relative to the Service Department's operation.

As a Service Writer your duties will include:

Fielding internal and external (vendor) inquiries to the Service Department
Generating and opening work orders as directed by the Supervisor/Shop Foreman and maintaining control until they are closed and invoiced
Maintaining the service library with current information (i.e. filing bulletins, manuals, multimedia, etc.)
Updating customer profiles using equipment, hours, or other information from the work orders
Maintaining accessories and supplies and prepares replacement orders
May process warranty and/or product improvement claims including the computation of charges, submission and followup
Maintenance of Service Department filing and records
Tracking and reporting of repair orders, parts requests, unsold repairs, and other information
Other tasks as required.

Your experience includes:

High school diploma or equivalent experience with 12+ years of service writing
Excellent computer skills including previous experience with Microsoft Excel and Microsoft Office 365 products
Heavy construction or trades experience is an asset

Requirements:

Effective at time management with strong organizational skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to work independently with mínimal supervision, as well as a strong team member
Knowledge of general office procedures
General understanding of mechanical/technical terms is preferred
Basic knowledge of accounting practices

Our employees enjoy the benefits of working with a successful team and we offer a competitive compensation program, including benefits and retirement savings.

Salary:
$18.00-$28.00 per hour

Benefits: