Project Co-ordinator - Richmond Hill, Canada - Canadian Viewpoint
2 weeks ago
Description
Job descriptionProject Co-Ordinator
Company
Canadian Viewpoint is a medium sized market research firm in Richmond Hill, Ontario, immediately north of Toronto, with almost 40 years of experience in qualitative, quantitative, and new research technologies.
Company:
Canadian Viewpoint Inc.
Industry:
Market Research
Hours/Schedule:
Permanent, Full-Time
Salary:
Competitive salary commensurate with experience. Benefits included.
The Project Coordinator helps the Project Management team orchestrate their projects to ensure a positive client experience and that projects are completed on-time, on-budget and to specification.
The individual filling this role will be process-driven, proactively manage the project lifecycle, and show an unwavering commitment to exceeding client expectations.
The Project Coordinator will also troubleshoot and problem solve throughout the lifecycle of projects/studies to ensure the client is happy with their outcome.
This position requires a strong technical aptitude, attention to detail, energetic drive, and the ability to multitask and prioritize.Typical work activities will include:
- Coordinate and participate in kick off calls with the client and project manager to:
- Review data collection documents
- Confirm that project specs match quotation specs
- Confirm client's expected timeline
- Brief staff as/if required, e.g., brief mall or onsite facetoface study participants with interviewers and supervisors in Toronto or/and other locations.
- Manage survey programming/testing using internal and external resources.
- Liaise between the client and programming team during link review and feedback stage.
- Ensure survey quotas and sample plans meet expectations.
- Calculate the appropriate number of respondents to invite to surveys by analyzing our panel database.
- Ensure internal processes and tests are followed so that accuracy is maintained during the dispatching of survey invites.
- Execute sampling requests in a timely manner with great attention to detail and accuracy.
- Learn our internal sampling software, as well as third party tools (e.g., MARSC, Sendy, Decipher).
- Report on all key survey metrics after pretesting including net expected incidence and interview length.
- Provide regular study performance field updates to client and/or client service person while monitoring projects infield to ensure that deadlines are met.
- Escalate quickly internally if a project falls off course.
- Manage third party translations as/if required.
- Coordinate tabulation/coding as/if required.
- Ensure that project files are organized, uptodate, and archived regularly.
- Manage sample.
Act as trouble-shooter and problem solver throughout life cycle of project/study, immediately reporting any issues to client service person.
- As a midsized company, we must all wear multiple hats and sometimes take on responsibilities outside of our standard job description._
Desired Skills and Experience:
- Excellent customer service or project management experience, ideally in the market research industry
- Passion to meet or exceed customer expectations
- Strong problemsolving skills
- Excellent project management skills in a fastpaced environment
- Ability to manage multiple projects simultaneously
- General understanding of market research principles
- Better understanding of sampling methodology, incidence rate, quotas, and response rates
- Knowledge of common research methods, e.g., questionnaires, focus groups, interviews, mall intercepts, shelftests
- Familiar with and keen to learn more about newer research methods, e.g., eyetracking, heatmaps, facial coding, online qualitative
- Excellent written and verbal communication skills, and presentation skills
- Active listener with demonstrated negotiation and problemsolving skills
- Selfmotivated, selfstarter, driven, quick to follow through, able to work independently
- Strong attention to detail and accuracy
- Positive, upbeat attitude
- Ability to think outside the box to solve problems and create solutions
- Strong computer skills, e.g., Windows, MS Word, Excel, PowerPoint
- Willingness to work outside of typical work hours as needed by clients
Minimum qualifications:
- BA/BS degree or equivalent practical experience
- 1 year of relevant experience
- Legally entitled to work in Canada