Collections Specialist - North York, Canada - Progressa Financial Inc.

Progressa Financial Inc.

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose:

Reporting to the Manager of Partner Support & Collections, the Collections Specialist will be responsible for collecting and managing files that are 1+ days' delinquent and/or identified as high risk.

Acting as the first point of contact for customers, the Collections Specialist will deliver an exceptional customer experience and, wherever required, provide guidance and financial solutions to customers to revert their accounts to a positive financial status.

Responsibilities:

Ability to prioritize and manage a high call volume, inbound and outbound while delivering customer interaction and maintaining a professional approach
Evaluate the client's current financial situation and match to the appropriate solution by following company guidelines
Provide financial education and guidance to customers to ensure their financial health with regards to their Progressa loan
Establish payment plans to retain active customers who are in financial hardship
Address and resolve customer concerns, issues, or complaints
Achieve and/or exceed defined monthly targets
Capture & communicate daily, weekly, and monthly reports as requested by management
Other related duties as required or assigned

Required experience, knowledge, skills, and availability:

1+ years in the Financial Services industry with a focus on collections
Experience in first party and/or earlystage collections
High level of assertiveness and strong resilience
Welldeveloped organizational and time management skills with an aptitude for multitasking
Ability to be a team player
Basic knowledge on insolvencies (CC, CP and BK)
Intermediate MS Office and Google Suite skills
High school education or equivalent
Open availability to work varying shifts between 8am to 9pm Monday to Friday, with a minimum of two evening shifts per week

What We Offer
At Progressa, we are a diverse group whose goal is to achieve measurable improvement to our customers' financial health.

To do so we are committed to creating an inclusive, fun, vibrant environment where our employees and clients feel respected and supported.

At Progressa your story and goals matter to us. We encourage teamwork, friendship and enthusiasm while maintaining a safe and healthy work environment.

At Progressa you will receive: