IT Support Technician - Markham, Canada - Suntel Technologies Inc.

Description

Who are We?
SunTel Technologies Inc has been providing Canadian businesses with IT support and communication services since 2007.

That's a long time in any industry but in the IT business it's a lifetime We believe we've not just survived for so long but flourished too thanks to our genuine care for our clients, and for our ability to use unique thinking to find solutions to their problems.

Position Overview

The
IT Support Technician will be responsible for providing onsite and remote technical support including troubleshooting technical issues, documenting all incidents in the ticketing system and supporting the larger team with customer and project support.

Responsibilities
Daily monitoring of installed systems to ensure systems are functioning in accordance with all service level agreements

Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes.

Document, track, and monitor the incident in the ticketing system to ensure a timely resolution.

Handle multiple priorities and work under pressure.

Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals.

Provide a willingness to commit the additional time and effort necessary to meet project and client commitments including after-hours or weekend work as needed.

Required Skills and Experience
Post-Secondary IT Training with a minimum of 2 years experience working in a Managed IT Services Company

Systems Administration (complete Server knowledge) in macOS and Microsoft Windows mixed environments.

Experience with Microsoft Office Suite including 2007, 2010, 2013 and 2016

Experience with troubleshooting printers, scanner and various other peripherals

Experience with Remote Control Software such as Teamviewer, ConnectWise Control and Remote Desktop Connection

Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry

Experience with Microsoft Windows server technologies (Server 2008 R2/2012/2016/2019) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.

Basic understanding of Cisco switches, routers and TCP / IP networking

Basic understanding of VoIP including FreesWITCH,FreePBX, Asterisk, Cisco UC, etc

Basic understanding of virtualization platforms including VMware and Hyper-V

Basic understanding of installing, configuring, administering and troubleshooting Microsoft Windows Server 2003 / 2008 / 2012 / 2012 R2 /2016 /2019

Ability to work independently

Your own vehicle and a valid G license

Occasional off-hours work to meet IT system demands

Network + Certification or equivalent experience and knowledge.

A+ Certification or equivalent experience and knowledge.


If you are interested in this position, and you would like to apply, please forward your resume, and cover letter stating their available start date and salary expectations to Careers at Thank you
No Hiring Agencies


Salary:
$42,000.00-$50,000.00 per year


Benefits:

• Extended health care

Schedule:

• Monday to Friday

Work Location:
One location