Clinic Administrator - Oakville, Canada - CannaWay Clinic

Description

This person will ensure good business practices for the organization and will work alongside the clinical team to ensure the highest level of patient care.

• Strive to provide the highest level of patient support
• Be courteous to all patients, respond to all inquiries politely and professionally
• Obtaining all required medical information from patient in a timely manner
• Prep consultation notes, assist physician during the clinic day
• Confirming appointments
• Responsible for scheduling appointments
• Support clinic staff and patients with completing and submitting appropriate documentation as needed
• Assist with Operations Manager with daily tasks as needed
• Assist Patient Educators with patient follow up calls as needed
• Ensure patient files are up to date
• Provide guidance to patients when selecting a licensed producer
• Conduct followup calls to ensure the patient has been contacted by their chosen licensed producer and that they are following their treatment plan
• Stay up to date with all Licensed Producers and the products they offer.
• Providing education for patients prescribed medical cannabis via Telemedicine and inperson when appropriate

• Proactively trouble shoot, problem solve and complete projects independently
• Excellent oral, written communication and presentation skills;
• Comply with Human Resource policies including confidentiality and nondisclosure;
• Work as a team or independently with mínimal supervision;
• Any other duties as assigned.

• Post secondary education or Bachelors Degree
• Strong understanding of Access to Cannabis for Medical Purposes Regulations

• 12 years working in a medical clinic or customer facing role
• Experience with sales and marketing in a regulated industry such as pharmaceuticals, cannabis, or other regulated consumer products is an asset

• Experience working in a medical clinic and cannabis education is an asset;
• Proficient in English, along with strong written and oral communication skills;
• Proficiency in Microsoft Office and familiar with EMR systems;
• Able to work independently and as part of a team;
• Operate with the highest standards of confidentiality, ethics and discretion;
• Proven track record of working in fast paced, high pressure environments with the ability to prioritize;
• Must be flexible to support business needs and able to travel within the GTA

• 8 hour shift

• Overtime pay

• Oakville, ON: reliably commute or plan to relocate before starting work (required)