Director, Claims Casualty - Ottawa, Canada - Intact

Intact

Verified Company

Ottawa, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
As the **Director of Claims

Casualty Ontario (Auto)**, you will be a key member of the Ontario Claims management team and will be managing the Auto Bodily Injury operations of the Casualty department.

This opportunity can be based in any of the following Ontario offices: Ajax/London/ Mississauga/Ottawa/Richmond Hill/Toronto (700 University).
Your core values are a great fit with ours: Respect, Integrity, Excellence, Being Customer-Driven & Socially Responsible

You can use your experience, expertise and passion to inspire your team to exceed standards
You create an engaging, supportive and positive environment along the way
You'll work collaboratively with the claims leaders to ensure quality claims management
You have experience handling casualty auto claims and can help us transform the customer experience
You're at ease with digital tools and processes
You can use data and analysis to help to assess risk and take decisions
You're a great communicator
You are curious, adaptable and an industrious person
You're able to problemsolve and may have used a Lean Six Sigma approach

What you'll do here:

Build relationships with Senior Executives and, as an active member of critical strategic projects, influence their decisionmaking.
Grow Intact's talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
Directly contribute to Intact's operational excellence via projects that will transform how we do business.
Contribute to the establishment of objectives included in the business plan and implement approaches to achieve regional Claims goals in line with business strategies and the organization's financial, material and human resources.
Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
Ensure efficient and effective work processes and quality service. Develop strategies for controlling indemnity and costs.
Assess and address workforce planning needs to maintain service levels and productivity benchmarks.
Be a liaison for key corporate stakeholders in various departments including National Claims, Legal Claims and Actuarial.

What you bring to the table:

University degree or any combination of training and experience deemed relevant for the role
10 to 15 years' experience, preferably in a senior Claims Management position, within the Insurance industry.
Completion of CIP or FCIP preferred.
Positive attitude while adapting to changing priorities and taking ownership of work.
Selfstarter with the ability to work independently under mínimal supervision.
Proven experience with successful change management initiatives.
Proficiency in Casualty Insurance Claims an asset.

This posting expires 3/April/2024 at 11:59pm EST
This role is eligible for employee referral bonus. #myReferrals3000

LI-Hybrid

LI-MS1

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, acce