Capability Manager, Instructional Design - Mississauga, Ontario
1 month ago
Job summary
As with all members of the Citi team the Learning Experience Design LXD Capability Manager is responsible for bringing our firm s Leadership Principles to life every day At Citi We Take Ownership and challenge one another to a higher standard in everything we do We Deliver with Pride striving for client excellence controls excellence and operational excellence And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations The LXD Capability Manager is a responsible for a team of Instructional Designers and Knowledge Management writers in the LXD arm of the US Personal Banking USPB Learning organization This individual will report directly to the head of Learning Experience Design LXD and will be primarily responsible for equipping their team members with the skills knowledge and tools to deliver functional excellence for Citi s US Personal Banking organization A successful USPB Learning LXD Capability Manager is a strategic servant leader who inspires and motivates others They are authentic self-aware highly collaborative foster a culture that rewards being courageous enables risk taking cultivates trust psychological safety embrace an Agile mindset making personal growth development priority both themselves teams Responsibilities include Lead team Instructional Designers Knowledge Management writers development performance-based solutions Assess design staff capability identify coach skill gaps improve overall performance Provide direction Instructional designers writers knowledge management technical oversight process create eLearning digital solutions Evaluate quality learning produced coaching guidance as needed Build maintain strong relationships across business stakeholders develop effective learning strategies achieve objectives Help adopt industry-recognized capability standards best practices Conduct performance reviews recruit interview hire design talent needed Qualifications Candidates should have experience significant knowledge Technical writing content design development approaches tools philosophies People management Performance management Coaching feedback Operations management Agile strategic critical creative thinking Process improvement Capacity planning Risk management Requirements Minimum years experience working Learning Development Direct experience domain technical writing content design formal education preferred Experience managing coaching leading team strongly preferred Excellent leadership negotiation influencing conflict skills Ability collaborate influence complex motivating leading change Networking consulting building relationships levels manager staff Excellent communication listening interpersonal skills Participation large scale projects Agile Waterfall Work independently information resources complete assignments Work virtual environment multiple time zones countries Bachelor University degree equivalent Education Level Most Relevant Skills See requirements above Other Relevant Skills Contact recruiter Human Resources Talent Development Engagement Full Time Salary Range $111 $16160000 see below
Job description
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