IT Support Technician - Montréal, Canada - Keywords Studios

Keywords Studios

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Work Schedule

This position is for overnight shift, 11:00 PM to 7:30 AM, working in the office, at the 'Sun Life' and 'Nordelec' buildings in Montreal.

The technician must also be available and ready for changes in schedule for day and evening shifts possibly in the future;
Available to work overtime as needed to fulfill role requirements. This may include extended shifts and occasional weekend hours.

Main Responsibilities

Serve as the initial user point of contact for all ITrelated issues and questions;
Manage, take charge of and be responsible for the resolution of level 1 and 2 IT problems. Redirect and follow up on the problem at level 3 if necessary;
Documentation of procedures and incidents;
Troubleshoot user issues on computers, laptops and mobile devices;
Preparation of equipment for production projects and support services;
Inventory management;
Management and distribution of game builds to projects;
Management of user accounts;
Research and test new technologies/solutions as needed to address future or immediate needs;
Other related tasks as assigned by supervisor.

Requirements:

Required Profile and Skills

Able to follow the security and confidentiality measures and policies established by the company, as well as to ensure that the other members of the team do the same;
Excellent oral and written communication skills in English, basic communication skills in French;
Excellent problem solving skills;
Strong ability to selfmotivate, reliable, and able to work alone or in a team;
Capable of working in a highpace and evolving environment;
Patient, professional, dynamic with a positive attitude;
Serious and responsible;
Basic knowledge of the components of a computer as well as the most common game consoles;
Eager to take charge of problems show initiative;

Preferred Profile and Skills

Possess a DEP in computer support or any other related field of study;
Work experience in the video game industry or customer service;
In good physical condition;
Working knowledge of server computing, routing, firewalls, phone systems and patching;

Benefits

Schedules of 4x 10h or 5x 8h available;
Starting salary of $18/h. Annual increase and progression system to progress to Technician Level 2, Expert, or Senior. Possibility of starting salary at $19.50/h for applicants with relevant experience;
Monetary bonus for evening, night and weekend schedules;
Advantageous group insurance with dental coverage, glasses, medication, and more;
Cellular reimbursement of $45/month;
Regular team activities (BBQ, game nights, trivia, and others);
Committed, present and friendly team in a pleasant work environment;
Team satisfaction regularly assessed;
Opportunities to drive new ideas and initiatives.