- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
- Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
- Open, sort and distribute incoming mail and other materials
- Receives and logs incoming referrals, reviews for completion, follows up as required
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Assists new patients completing required questionnaire, responding to questions within scope of authority
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
- Ensures patient discharged are processed and charts are sent to Health Records
- Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
- Explains test/visit preparations as required within scope of authority
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
- Books interpreters for patients as needed
- Arranges for transportation for patients as required (eg. those staying in nursing homes).
- Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
- Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner
- Prepares clinic lists, identifies orders needed as required
- Enters and maintains payroll records (include sick and vacation requests)
- Creating and managing Physician booking, Allied Health grids (calendar management) as required
- Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
- Request/receives reports from external healthcare facilities as directed
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice
- Liaises with Accounts Receivable as required
- Completion of high school or recognized equivalent is required
- Completion of a Medical Terminology course is required
- Experience with Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) is required
- Experience with EPIC is required
- Minumum 5 years of Clerical experience in ambulatory care.
- Ability of managing multiple clinics simultaneously.
- Ability of managing high volume clinics for multiple physicians.
- Proficient with EPIC.
Clinic Clerical Assistant - Mississauga, Canada - Trillium Health Partners
Description
Job Description
Position: Clinic Clerical Assistant - Regional Stroke Prevention Program
Job Posting:
Status: Permanent Full Time (x1)
Dept: Regional Stroke Prevention Clinics and Neurology Clinics
Hours of Work/Shifts: Days, 8-hour shifts
Site: Mississauga Hospital
Posted: April 22, 2024
Internal Deadline: April 28, 2024
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
Job Summary
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the clinic; and performs other duties consistent with the job classification as required.
Job Description:
Reception
New referrals processing and information management
Patient Administrative Services
Ensures efficient clerical administration and operation of the department within scope of authority
Requirements:
THP is committed to internal talent, and therefore priority will be given to internal applicants.