IT Helpdesk Analyst - Anjou, Canada - TEK Group

TEK Group
TEK Group
Verified Company
Anjou, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.


Major Job Duties:


  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC?s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users? technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC?s,
  • Laptop, monitors, printers, and other related hardware.

Education/Experience:


  • High School Diploma or GED required.

Entry level -

  • 2 years of handson technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:


  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years' experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC's, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required

Is this position remote or in person?

  • Remote

What will the primary day-to-day responsibilities entail for this person?

  • Will be using Clarify and going through open tickets to see what the delay of resolution is and actioning that to team leads and technicians.
  • Communications
  • Technical b/f background

What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?)

  • M-F, 85. Possible OT

Will there be OC (on call) or differentials?

  • No

How many overall years of experience should this person have?

  • 35

Do they need any specific certifications or education?

  • No
  • If contract to hire what is the conversion rate?

How many miles per day will the contractor be driving?

  • 0

What is the exact work location or city, state, or zip?

  • Work from Home
  • Immediately

What issues have you had with this req in the past?

  • Finding a person who has ticketing background

Will you utilize ClearVision for this role?

  • Yes and Clarify
  • User will be working in Clarify to help escalate tickets and get them resolved. Must have technical background

Job Types:
Full-time, Permanent


Salary:
$17.00 per hour

Expected hours: 40 per week


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- ticketing systems: 3 years (preferred)
Windows Remote Desktop: 3 years (preferred)

  • Software troubleshooting: 3 years (preferred)
  • Computer repair: 3 years (preferred)
  • Computer hardware: 3 years (preferred)

Language:


  • French (preferred)
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