IT Helpdesk Analyst - Anjou, Canada - TEK Group
Description
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.Major Job Duties:
- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC?s.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users? technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC?s,
- Laptop, monitors, printers, and other related hardware.
Education/Experience:
- High School Diploma or GED required.
Entry level -
- 2 years of handson technical knowledge of laptop and desktop design and software installation required.
Skills and Competencies:
- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years' experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PC's, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required
Is this position remote or in person?
- Remote
What will the primary day-to-day responsibilities entail for this person?
- Will be using Clarify and going through open tickets to see what the delay of resolution is and actioning that to team leads and technicians.
- Communications
- Technical b/f background
What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?)
- M-F, 85. Possible OT
Will there be OC (on call) or differentials?
- No
How many overall years of experience should this person have?
- 35
Do they need any specific certifications or education?
- No
- If contract to hire what is the conversion rate?
How many miles per day will the contractor be driving?
- 0
What is the exact work location or city, state, or zip?
- Work from Home
- Immediately
What issues have you had with this req in the past?
- Finding a person who has ticketing background
Will you utilize ClearVision for this role?
- Yes and Clarify
- User will be working in Clarify to help escalate tickets and get them resolved. Must have technical background
Job Types:
Full-time, Permanent
Salary:
$17.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- ticketing systems: 3 years (preferred)
Windows Remote Desktop: 3 years (preferred)
- Software troubleshooting: 3 years (preferred)
- Computer repair: 3 years (preferred)
- Computer hardware: 3 years (preferred)
Language:
- French (preferred)
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