Branch Manager - Vancouver - Navacord

Description

The Branch Manager, Auto Insurance will be accountable for the success of the branch by ensuring all staff are equipped with the resources and knowledge needed to provide excellent customer service both in branch and at partner locations (e.g. dealerships). The individual in this role will constantly think of new ways to motivate their staff, in turn boosting sales, clientele, and reputation in the community they serve. This role provides an opportunity to work closely with the Auto insurance leadership team to make an impact in people's lives, both internally and externally.

This is an on-site role for our Metro Vancouver branches. A reliable vehicle to travel between branches and dealerships is required. Occasional travel to regional offices in the Lower Mainland and/or Vancouver is required.

Responsibilities

• Oversee day-to-day operations of the branch, ensuring alignment with industry regulations and internal policies.
• Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions.
• Monitor financial numbers of the branch, and work with leadership and branch supervisory team to develop, increase, and improve sales, retention, and market share.
• Establish and maintain effective purchasing procedures. All purchases should involve multiple vendor bids in collaboration with several branches to ensure cost-effective prices and economies of scale.
• Track and analyze key performance indicators (KPIs) and sales, implementing improvement plans where necessary.
• Work with other departmental managers on ad-hoc projects related to the strategic objectives of the Auto insurance department and/or company-wide initiatives.
• Approve and provide insight into monthly and daily shift schedules for the branch, ensuring proper coverage, skillset, and expertise are available at a given time.
• Stay up to date with industry standards, policies, and news, ensuring compliance with the applicable regulations.

Cross-Functional Collaboration

• Liaise with other branches and insurance departments in the organization to ensure seamless operations and unified customer service experience.
• Collaborate with other auto insurance managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer satisfaction.

Personnel Management

• Lead, mentor, and develop a team of auto insurance professionals, fostering a culture of collaboration and continuous improvement.
• Provide the necessary tools, information, and knowledge to empower personnel to work effectively, serve customers, and uphold company objectives.
• Prioritize creating a safe working environment for all branch employees, taking necessary precautions to maintain safety standards and ensuring they are familiar with safe working practices and accident procedures.
• Facilitate resolution of conflicting objectives and encourage respectful communication between employees and departments.
• Prepare annual, monthly, and weekly plans and ensure clarity regarding everyone's role towards achieving branch goals, with deadlines, monitoring of compliance, and deadline achievement (e.g. sales targets, referral targets, and client reviews).
• Fulfill supervisory responsibilities in alignment with organizational policies and relevant laws. This includes interviewing, hiring, and training employees; assigning and directing work; conducting performance appraisals; recognizing achievements and addressing concerns.
• Coach and train the branch supervisory team, if applicable, on leadership best practices.

Dealership Relations

• Work with the Business Relations Managers to maintain proper communication channels and frequent engagement with the branch's dealership partners to receive feedback on service quality.
• Address dealership complaints in a timely manner, taking action to remedy the situation and prevent similar situations from occurring.

Additional duties and responsibilities may be added during the course of employment.

Requirements

• Level 2 BC General Insurance license.
• A minimum of 4 years of experience in auto insurance, with at least 1 year of experience as a Mobile Road Advisor serving dealerships.
• Previous experience in a leadership or management role is required.
• A valid BC driver's license and access to a reliable vehicle to use for work purposes.
• Possess refined interpersonal and communication skills, enabling you to build strong relationships with clients and colleagues.
• Exhibit proficiency in working within a team environment and managing diverse tasks.
• Strong organizational skills, attention to detail, and ability to manage workload effectively.
• Sales-focused with the ability to motivate and encourage staff to go above and beyond.

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

The salary range for this role is $80,000 to $100,000 per year. Compensation is determined by a combination of factors including a candidate's experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered.

Qualified candidates are invited to email their resume and cover letter to:

Building The Great Canadian Brokerage

Navacord is one of Canada's largest and fastest growing multi-line insurance brokers and financial services firms. Navacord is committed to the success of our clients by delivering expert advice in an increasingly complex world which allows them to face the future with confidence.