Retail Training - Mississauga, Canada - Amplifon Group

Amplifon Group

Verified Company

Mississauga, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary:
The influence of a great teacher can never be erased. Take your passion for hearing care and multiply it as you support the next generation of Hearing Care Professionals.

AmplifonCanada, a world leader in hearing care, has a demand for diverse, authentic, creative, and dynamic talent in our new

Duties and Responsibilities:

Training Planning & Design

Based on Store Visit outcomes, partner with S/AM to discuss clinical professionals KPIs and related skill gaps and define the area action plan
Keep a regular communication routine with Area Managers to align on clinical professionals' performance development priorities; share feedback.
Understand business needs and priorities and act accordingly, developing the right skills
If assigned a Master Trainer role in one or more workstreams, work with the Global Training Community to codesign the content and do the required fit & gap activities.
Design local contents within a global framework for local modules and contents.

Training Delivery & Monitoring

Deliver training initiatives, following the planned training schedule per month, and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training
Support the onboarding of new hires, ensuring that each new shop professional develops the right competencies and knowledge,
If assigned a Master Trainer, participate in the global TraintheTrainer and support the team at country level with the delivery of a local TTT
Correctly track all the training initiatives on the LMS, guaranteeing availability of reliable data for analysis
Monitor and map learning outcomes and align Area Managers on any required
Actively contribute to the Global Training Community, sharing proactive feedback, best practices and providing inputs for improvement

Customer Experience Improvement

Develops client advisors' competencies to perform their role with high professionalism, in order to positively manage customers' expectations, generate new business opportunities, and support clinicians in achieving targets
Review and update own knowledge and experience to maintain and improve quality of information being taught

Required Qualifications:

High school diploma or equivalent required; Associates diploma or equivalent preferred
2+ years experience in a medical office or healthcare client services environment required
Training, facilitation, or education experience preferred

Preferred Qualifications:

Experience in hearing industry or similar healthcare services industry preferred
13 years of experience in Training, Adult Education, Learning and Development, and/or Instructional Design, including content development
Experience with instructional formats including but not limited to virtual instructorled, inperson instructorled, selfstudy, and elearning formats, video, and social media tools, preferred
Experience with training evaluation, able to analyze and measure learner's success and propose necessary modifications for optimal learning effectiveness, preferred
Can adapt often highly technical content for varied audiences
Act as a training and development consultant while working on crossfunctional teams both locally and globally
Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within businesses with strong focus on providing service with outstanding customer experience, preferred
Experience building relationships with remote and global teams with a strong focus on communication, interpersonal skills and crossfunctional problem solving.
Demonstrated ability to quickly learn a variety of software systems
Knowledge of content development tools such as Articulate or Captivate, SCORM/AICC, Microsoft 365, Vyond, Adobe Creative Cloud, and Learning Management Systems preferred
Experience developing dynamic learning materials and strong knowledge of design and development
Competent with MS Office Suite including SharePoint

Physical/Mental Demands:

Possess the mobile dexterity necessary to work on computer equipment up to 8 hours a day
Availability to perform hybrid working, being present in Toronto and Minneapolis head offices as needed
Able to travel up to 25% of the time, as needed
Frequently sitting, standing, walking, lifting and reaching
Able to work the environment described above to perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

While this is a highlight of what you'll do, what you'll get is pretty great too: