Siu Triage Specialist - Toronto, Canada - The Travelers Companies, Inc.

The Travelers Companies, Inc.
The Travelers Companies, Inc.
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

  • Who Are We?
  • Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
  • Job Category
Claim

  • Target Openings
1

  • What Is the Opportunity?
  • This position is part of the national Travelers Investigative Services organization and is responsible for conducting reviews on multi line claims generated by the predictive fraud models. This role performs research through utilization of internal and external data resources to determine if the claim has suspicion of fraud in order to make the recommendation that the claim should be referred for regional investigation.
What Will You Do?

  • Proactively analyze, monitor and leverage technical claim information to identify potential fraud patterns and trends to be more effective in the identification of claims to recommend for referral.
  • Develops and fosters relationships with Claim Professionals and Investigative Services partners, including Regional Directors.
  • Provides insight and details to support findings while reviewing with investigators, claim professionals and management.
  • Accurately and thoroughly document findings, observations and recommendation for each file reviewed.
  • Provides clear, specific and candid feedback to the technical model building team as part of the enhancement and improvement of the analytical models.
  • Tracks and evaluates trends in data and information. These trends are shared with the technical model building team and management.
  • Directs information in realtime to appropriate system or staff.
  • Provides coaching and feedback to claim professionals and claims management on the nature and quality of referrals.
  • Perform other duties as assigned.
  • Bachelor's degree preferred.
  • Strong verbal and written communication skills
  • Analytical and problem solving skills to use and interpret information and facts.
  • Intermediate
  • Computer literate; database, Internet and social media proficient.
  • Intermediate
  • Effective business communication skills (Written & Verbal).
  • Intermediate
  • Excels at working independently and making decisions regarding the level of suspicion and whether there is enough information to perform a viable and successful investigation.
  • Intermediate
  • Time management and accurate record keeping.
  • Intermediate
  • Must be a selfmotivated individual.
  • Intermediate
  • Must take ownership/initiative; significant planning and goal setting skills required.
  • Intermediate
  • Must be able to learn how to use analysis software as needed (e.g. Excel, i2, PowerBI, 3rd Party Applications).
  • Intermediate
  • Adapting to changes in process and shifting priorities.
  • Intermediate
What is a Must Have?

  • A minimum of 2 years of investigative experience required or a minimum of 2 years insurance claim related experience in at least one line of business, i.e., Auto Physical Damage, Accident Benefits, Bodily Injury, Property, General Liability, required.
What Is in It for You?

  • Health Insurance: Employees and their eligible family members including spouses, partners, and children are eligible for coverage from the first day of employment.
  • Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP"). Travelers also matches your savings plan contribution dollarfordollar up to 5% of base pay.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you're eligible for free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
  • Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

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