Customer Care Agent - Burnaby, BC
2 days ago
Job description
Job Summary
We are seeking a dedicated and personable Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and supporting sales efforts through effective communication. This role requires strong communication skills, attention to detail, and the ability to assist customers in a professional manner. Bilingual abilities in English and Spanish are highly valued to serve our diverse client base effectively. The Customer Care Specialist will play a vital role in maintaining customer satisfaction and fostering long-term relationships.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services, ensuring customer needs are met
- Perform data entry tasks accurately to update customer records and transaction details
- Assist with sales processes, including upselling relevant products or services to enhance customer experience
- Analyze customer feedback and interactions to identify opportunities for improvement
- Maintain excellent phone etiquette and communication skills to ensure positive interactions
- Support multilingual communication by assisting both English and Spanish-speaking customers
- Collaborate with team members to resolve complex issues efficiently and effectively
- Document customer interactions thoroughly for future reference and quality assurance
Experience
- Previous experience in customer service or call center roles is preferred
- Strong data entry skills with attention to accuracy and detail
- Bilingual proficiency in English and Spanish is highly desirable
- Demonstrated analysis skills to assess customer needs and suggest appropriate solutions
- Experience in sales or upselling techniques is a plus
- Excellent communication skills, including phone etiquette and active listening abilities
- Familiarity with CRM software or similar tools is advantageous
This role offers an engaging environment where your communication skills can make a meaningful impact on customer satisfaction. We value proactive team players who are eager to contribute to our company's success through exceptional service delivery.
Job Type: Full-time
Pay: $46,000.00 per year
Benefits:
- Disability insurance
- Employee assistance program
- Extended health care
- Housing allowance
- Life insurance
Work Location: In person
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