Customer Service Representative - Edmonton, Canada - Smiths Group

Smiths Group

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
North America, Canada, Edmonton- Ref: JOHNCRANENA01483- Division: John Crane- Job Function: Customer Service
Job Description:
The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

Duties & Responsibilities

Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
Identifies returned materials and assists walkin customers as required.
Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
Performs other duties as required.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education/Training:
Mechanical Technologist/Technician College Diploma preferred

Experience: 2 years of customer service related experience in a manufacturing setting

Knowledge/Skills: