User Support Technician - Edmonton, Canada - JCP INFOTECH INC.
JCP INFOTECH INC.
Edmonton, Canada
Verified Company
4 weeks ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
Work setting:
- Willing to relocate
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Webserver backup and recovery operations
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
