Specialist, Enhanced Medical Staff Support - British Columbia, Canada - Island Health

Description

QUALIFICATIONS: Education, Training And Experience

A level of education, training and experience equivalent to a Bachelor's degree in a related discipline such as Human Resources, Employee/Industrial Relations, Organizational Development, Business Administration or other relevant social science discipline plus a minimum of five (5) years' recent, related experience including conflict investigation and alternative dispute resolution, preferably in a health care or other complex setting. Completion of an accredited Mediation, Conflict Resolution, and/or Workplace Conflict course(s), as well as relevant certifications. Valid BC Driver's License.

Skills And Abilities

• Experience in the application of trauma-informed approaches and inclusive, culturally safe practices.
• Understanding of the issues faced by people from equity-seeking groups to ensure a fair process for all complainants and respondents.
• Self awareness of internal bias and a culturally sensitive, trauma informed approach, to client services.
• Demonstrated ability in investigative procedures, interviewing, report writing, and applying sound judgment, best practices, policy and legislation to support informed decisions.
• Comprehensive knowledge of Medical Staff Rules and Bylaws, Respectful Workplace and Human Rights legislation, labour relations, and dispute resolution practices.
• Ability to function effectively and independently in a highly dynamic environment, including working under pressure, responding to changing priorities, and managing emotionally charged situations.
• Demonstrated ability to provide supportive leadership to diverse groups and interact comfortably with a variety of disciplines at all levels of the organization.
• Demonstrated ability to establish and maintain effective working relationships at all levels of the organization and in a complex environment.
• Demonstrated ability to work independently and in collaboration with others.
• Demonstrated strong and respectful communication skills, both verbal and written.
• Ability to identify opportunities for, and to conduct coaching and educating others on, respectful workplace concepts, behavioural expectations and impact to staff and culture.
• Excellent conflict resolution, facilitation, and/or mediation skills.
• Demonstrated ability to lead groups in learning.
• Demonstrated ability to facilitate workshops and meetings with multi-level and interdisciplinary staff to achieve effective outcomes.
• Physical ability to perform the duties of the position.