Player Services Coordinator - Rama, Canada - Casino Rama Resort

Casino Rama Resort

Verified Company

Rama, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Type:
Part-Time

The Gateway to Your Future
If you enjoy interacting with guests and are seeking an opportunity to excel, Gateway wants to hear from you.

This Player Services Coordinator position involves promoting outstanding guest relations in a friendly and helpful environment, whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants.

In this role, you work with a reliable team of professionals to ensure our guests' needs are exceeded.

We Provide

Full benefits package for fulltime employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Key Responsibilities

Promotes outstanding guest relations. Handles all inbound/outbound calls with the Player Services Call Centre.
Manages booking procedures for concerts/hotel/premium events.
Opens and maintains new player accounts, player profiles, issue players cards for patrons, educate players on benefits of Player Passport card.
Screens player ratings to provide information on complimentaries to players.
Performs inventory control of all promotional materials.
Handles customer concerns or complaints for immediate solution.
Provides for superior customer service and promotes excellent employee relations with coworker.
May be required to greet buses and give presentations to tour and travel groups.
Work box office for ticket sales and complementary redemption as required.

What You Bring