Account Manager - Markham, Canada - Constellation1 solutions

Description

Constellation1 is looking for a strong Account Manager with software experience to support our real estate brokerage and MLS clients with our web-based products.

This role is operationally focused with a goal to advocate for our clients, partner with them on business initiatives, and provide best practice product configurations and technology solutions.

You will have direct impact on the customer experience, enhancing the speed and quality of customer contact resolution and ensuring that your accounts feel supported and satisfied.

The Account Manager is also responsible for customer retention, uncovering sales opportunities within the existing customer base, and growing revenue through cross-selling Constellation1 products and services.

• Act as first line of customer support, solving some issues on your own while prioritizing and working with a variety of other departments to provide customer solutions
• Grow your Accounts' Annual Recurring Revenue 10% year over year
• Sell and manage Professional Service projects that add 10%+ billing on top of your total Accounts' Annual Recurring Revenue
• Identify sales opportunities for new products and modules with regular phone calls and customer visits
• Increase usage of products and services across our customer base
• Help establish and report success metrics (reporting focused on ROI and business intelligence: traffic, leads, conversions, closed transactions, recruiting, retention, referrals)
• Keep clients and team members informed of issue resolution and provide follow up as necessary
• Promote and maintain a high quality, professional, serviceoriented company image among clients
• Work with senior management and the accounting team on contract and billing enquiries
• Travel within Canada and United States, likely less than 10% travel

• Ability to manage large, enterprise customers
• Comfort in a technical environment
• Understanding of basic website architecture & HTML fundamentals
• SaaS, online marketing, Google Analytics, or SEO experience
• Selfstarter with a hunger and ability to solve problems and get results in a fastpaced environment
• Excellent organizational, time management and customer service skills
• Excellent communication skills (inperson, phone and written)
• Excellent presentation skills (online and inperson)
• Outgoing and friendly personality
• Experience or training in customer service or a serviceoriented role is an asset
• Ability to work across multiple internal groups including Implementation, Product, Technology, etc.
• Ability to work with outside vendors when necessary to support your Customers
• Experience using JIRA, Confluence, SharePoint, and Microsoft Office Suite is an asset

• Bachelor's degree or college diploma
• 35 years of experience in account management
• Previous experience within software or real estate industries is an asset