Claims Adjuster - Mississauga, Canada - Safe-Guard Products International LLC

Safe-Guard Products International LLC

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Claims Adjuster - Tire & Wheel (Bilingual French /English)

Location*:
Remote in US-GA

Training class will start February 13, 2023_

Job Overview:

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues.

Communicate effectively with all levels of the organizations.

In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.

Responsibilities:

Handle claims related calls per work schedule performing within defined metrics
Order inspection when applicable
Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Understand exceptions based upon dealership, agent, or client as noted in system
Escalate issues to team lead, supervisor, or managers when unable to deescalate
Notify Supervisor when possible fraud is suspected
Participate in all training as required to perform the duties of the role
Keep record of the phone call and transmits claim form to Dealership or Repair Facility
Drive the status of the claim within the Safe-Guard system
Receive documentation and organize by claim number
Order an appraisal when claim is over threshold amount or possible fraud
Send denial letter to customer and copies dealership if necessary
Send missing information letter to customer if document is missing and copies Dealership if necessary
Notate the system
Adhere to Quality Assurance Guidelines
Prior to sending checks out, must ensure premium is first received from Dealership
Performs other duties as assigned by the Claims Center Manager or Team Lead
PDR handling
The above statements are intended only to describe the general nature of the job and should not be construed as an allinclusive list of position responsibilities._

Job Requirements:

High School Diploma or equivalent combination of education and experience required. College degree preferred.
Minimum 3 years of experience in customer service, insurance claims, call/claims center environment. Equivalent combination of education and experience may be considered.
Strong computer skills and the ability to troubleshoot and service policy issues
Strong interpersonal, analytical and problemsolving skills. Superior verbal/written skills and communications skills.
Ability to exercise sound judgment when interacting with customers and vendors
Attention to detail and ability to handle complex situations
Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
High attention to detail, good punctuation, spelling, mathematical, grammar, analyze complexdetailed reports
Must be authorized to work in the U.S
Must be able to successfully pass a background check

Job Preferences:

Experience within Automotive Industry preferred
Preferred two years of experience in a highvolume Call Center
Preferred two years of experience in automotive insurance or warranty claims
Preferred one year of experience with in an automotive repair or tech role
Preferred: Bilingual or Trilingual with the ability to read, write and speak English and Spanish or French in a business setting

Benefits:

Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Companypaid Short-Term and Long-Term Disability
Companypaid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More

About Safe-Guard Products International*Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries.

We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada.

In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.

Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S.

and Canada.
Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products Internat