Supervisor, Maintenance Operations - Winnipeg - Bison Transport Inc.

    Bison Transport Inc.
    Bison Transport Inc. Winnipeg

    1 week ago

    Description

    Supervisor, Maintenance Administration is responsible for managing administrative workflows for the Maintenance department. Ensuring program objectives/goals are met by building a strong, engaged team. They will uphold corporate policy, procedure, direction, and culture. Ensuring program objectives/goals are met by building a strong, engaged team. The role is critical to maintaining financial accuracy, operational efficiency, and compliance with company standards.

    Specific responsibilities include:

    • Leading by example to promote outstanding customer service, teamwork, creative thinking, and problem solving
    • Heavy focus on teamwork and building highly motivated performers
    • Provides escalation support and brings creative thinking to problem solving
    • Establish strong internal and external customer service relationships
    • Ensure road call notes are thorough and RO fields accurate
    • Monitor call statistics for coaching opportunities to achieve a high level of call answer percentage
    • Review net promoters score and follow-up on negative feedback
    • Maintain pulse on operational needs and Level of Service
    • Review repair estimates for accuracy and cost savings opportunities, focus on staying within budget and providing monthly analysis
    • Negotiate hourly rates, parts discounts, and national pricing
    • Maintain a healthy relationship with key vendors, monitor vendor performance and hold them accountable
    • Responsible for updating BEARS and implementing improvements to ensure accuracy
    • Support process improvements and eliminate roadblocks
    • Work to improve repair vs collection rate ratio while ensuring synergy amongst teams to optimize efficiency
    • Participate in the department interview and hiring processes, oversee staff internal and external training programs, staff scheduling, succession planning and administer corrective action when necessary
    • Develop and administer career development plans
    • Other duties as assigned.

    Our Ideal Candidate will possess:

    • Prior Transportation Industry experience is an asset
    • Prior experience managing a high performing team would be considered an asset
    • Post-secondary education in Business Administration, Finance, or related field (or equivalent experience).
    • 3–5 years of experience in administrative or financial roles, preferably in maintenance or operations.
    • Strong organizational and time-management skills.
    • Proficiency in invoicing and billing systems.
    • Excellent communication and leadership abilities.
    • Detail-oriented with strong problem-solving skills

    To learn more about the career opportunities at Bison, please visit our blog and watch a short video:

    The job is classified under NOC Code: 12010

    Why Bison:

    • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
    • Dispersed work environments that promote a healthy work-life balance
    • Meaningful and impactful work and projects with an essential service provider
    • Join our engaging Wellness Program & extracurricular sports teams

    About Bison:

    • Celebrating over 50 years in Business
    • Active in giving back through Corporate Social Responsibility and Charitable Giving
    • Committed to environmental sustainability

    Bison Transport is committed to Diversity and Inclusion in the Workplace.


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