Social Media Community Manager - Toronto, Canada - Yellow Social Interactive

Description

YSI is a super fast-growing social gaming company with offices in the World Trade Center, Gibraltar along with bases in Ukraine and Antigua.

As Social Media Community Manager, you will be responsible for building and delivering our social media competition strategy, drawing and crediting the competition winners within the competition time frames.

You will build a positively engaged social community built on trust and credibility on each of our social media channels.

• Scope, plan, build and schedule engaging social media competitions (Facebook, Instagram, Twitter & TikTok).
• Work with design team to brief content in timely manner.
• Drawing and crediting of competition winners and announcing within the allocated time frame.
• Replying to all social media comments in a timely manner, to build engagement.
• Identify, develop and maintain relationships with highly engaged players.
• Monitor, respond and provide appropriate solutions or escalation where necessary to any complaints within the comments section.
• Monitor customer sentiment across platforms, managing any negative sentiment.
• Stay up to date with our competitors activity and share insights with the business stakeholder.
• Enforce social media page rules.
• Keeping up to date with social media algorithms to ensure content is delivered to maximum reach.
• Daily monitoring and issuing of cease and desist letters to impersonating accounts, keeping records.
• Work with Customer Service team to help answer queries around any social competitions/activity.
• Identify opportunities to outreach into new social communication platforms.

• Native English level with understanding of North American market.
• A background in social media, marketing or customer services preferable with a minimum of 23 years' experience
• Gaming background an advantage (focus on casino and/or bingo preferred)
• Full working knowledge of Facebook, Instagram, Twitter and TikTok.
• Experience with Sprout Social, Hootsuite or similar is preferable.
• Excellent customer relationship skills understanding players' needs and responding in a way that provides the best possible customer experience.
• The ability to handle a large volume of player engagement, often juggling multiple tasks throughout the day
• Must be knowledgeable about both social media and community engagement trends in order to implement effective execution strategies.
• Impeccable attention to detail with strong record keeping skills.
• A selfstarter who is organised, proactive and keen to grow and expand in the role.
• Problemsolving with an enthusiastic, "can do" attitude.

• Paid Time Off (Vacation & Public Holidays)
• Remote working
• Competitive Salary