Junior Marketing Systems Analyst - Kingston, Canada - Queen's University

Queen's University

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting.

We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us
Job Summary
A Brief Overview

Our Enterprise CRM team requires a dedicated systems analyst to manage and administer the marketing automation platform, with a focus on Salesforce Marketing Cloud.

The role requires a deep understanding of the platform's capabilities, a keen eye for detail and strong problem-solving skills. This role will also engage in building a strong community of best practice around digital engagement tactics and methods.

Job Description:

What you will do

Administers and supports servers, storage, and technology services.
Assists with patching, monitoring, troubleshooting, and optimizing the various serverbased systems.
Monitors and administers critical systems to provide continuous, uninterrupted service.
Oversees User Acceptance Testing (UAT) and participates in the analysis and problem resolution activities.
Participates in test plan development, implementation and resolution during system upgrades.
Identifies challenges to project schedules, missed deliverables, incomplete tasks or inaccurate results, and resolves or escalates as required.
Contributes to the development of training materials and/or provides or participates in training delivery.
Writes technical documentation for program maintenance and nontechnical documentation for enduser support.

Required Education

Threeyear Community College Diploma or Three-Year Bachelor Degree, or equivalent in marketing preferred. In addition, requires trade certification, qualification, or ongoing learning to remain ahead of changes in technology or emerging fields.

Required Experience

More than 2 years and up to and including 3 years of experience.
Experience developing and managing marketing plans considered an asset.
Experience in developing and/or maintaining Enterprise Systems considered an asset.
Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on nonstraightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships, trust and credibility.
Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidencebased planning.
Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement